I was called daily after 8-10 days and every time I was told " your car is in paint, it will be done tomorrow." I had to speak with the manager twice and once n person to actually find out the status of my car. I would have been as upset if I would have been given actual updates as to why it was taking longer than expected. I was given the run around every time as to why it was taking so long. In fact, when I called to find the status of my car the lady I spoke to was extremely rude and hung up on me. I would prefer not to use Abra again if I were to get in an accident.
2/10/2017
Mary O. VERIFIED CUSTOMER
Vehicle Make : Honda
My car looks great and we appreciated the quick turn around time very much
2/5/2017
Ronald B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Excellent work. Plus, the Jeep was exceptionally cleaned prior to release.
Molly, once again was superb.
1/22/2017
Cal S. VERIFIED CUSTOMER
Vehicle Make : Honda
Friendly staff from first telephone call and a look like new final repair.
1/21/2017
Jeremiah F. VERIFIED CUSTOMER
Vehicle Make : Kia
I had a great experience. Very easy process.
1/21/2017
Nick F. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for getting my car back into shape in a timely manner.
1/18/2017
Lori Z. VERIFIED CUSTOMER
Vehicle Make : Ford
Car took longer than promised - asked for some help or consideration to offset rental car cost - no consideration whatsoevwr
1/18/2017
Dwight W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did great work. I recommend other to get the car done there for sure if needed. Great job :)
1/18/2017
William K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for a job well done. You made the car look beautiful.
1/15/2017
Gary C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pleasant experience. Thank you for your prompt service.
1/14/2017
Xianfeng N. VERIFIED CUSTOMER
Vehicle Make : Acura
It looks good so far. Thank you!
1/7/2017
Christine J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
This was the worst experience I have ever had at any business. You should have told me there were 18 vehicles before mine. You didn't even order the parts for my vehicle until Friday when I dropped it off on Monday night. Horrible horrible service. I didn't get my vehicle back until the following Wednesday. You could have easily waived my 100 deductible for taking an extra three days to fix my vehicle.
12/22/2016
James B. VERIFIED CUSTOMER
Vehicle Make : Ford
Molly helped me out with one part of the repairs on the delivery of my vehicle. Without her I dont know how that place would run, She definitely deserves a raise
12/20/2016
Katie G. VERIFIED CUSTOMER
Vehicle Make : Honda
They were very friendly and communicated well about the progress.
12/18/2016
Timothy M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciated the organized handling of the work and receiving the regular updates. The staff were courteous and helpful. The body work is excellent.
12/13/2016
**** N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent communication always felt like I knew tbe progress of my repairs. My Impala looks fanntastic inside and out. Very pleased thank you
12/9/2016
Cheryl K. VERIFIED CUSTOMER
Vehicle Make : Toyota
We just got our car back yesterday afternoon. It drove fine on the way home. We appreciate the 100 percent guarantee on your work as long as we own the vehicle. The van is just over a year old, and we hope to have it for a long time.
12/3/2016
Katrina G. VERIFIED CUSTOMER
Vehicle Make : Ford
They were very helpful and did a great job and always kept me posted on progress.
12/2/2016
Tianjie W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Overall they are professional and doing good jobs. Hope better update abd better time and part control next time-
12/1/2016
**** B. VERIFIED CUSTOMER
Vehicle Make : Honda
The customer service was impeccable with very kind staff that provided excellent communication throughout the whole process. Getting our car repaired was very easy and hassle free because of the teamwork between Abra and our car insurance!!