Abra Auto Body Repair of America - Delafield

Great job. You under-promised and over delivered. The service was on time, a great value and and I will recommend you to anyone that needs work.

Everyone was extremely nice, and helpful. My car has never looked this good. I was already telling my coworkers how pleasant it was! Colette

I especially liked how Abra and USAA teamed up to schedule my repair before I had returned to Delafield

Great job. Looks like new.

Communicated welk

From start to finish, the customer service was top notch. My repairs were done perfectly, as promised and on time.

Can't even see where the dent was. The price was reasonable.

I did not appreciate the lowball estimate done in New Berlin via a walk-around and all the discussion that I may need to pay for diagnosis if they could not find why the defrost was making such an awful noise after the crash. I kind of felt they were implying it was pre-existing and I knew it wasn't. My car was shipped to Delafield due to "workload" and Ashley really listened to my concerns and so did Dean (I think his name was Dean). They immediately found the problem with the defrost WAS from the crash, but to make it fair to New Berlin, the Delafield branch had the advantage of taking my car apart. I really appreciate the service recovery by Delafield. ... The only other thing I think would be useful is to text the customer what stage their repair is in: waiting for parts, parts have arrived, working on repair, painting, etc to give the customer a very rough idea of when their car might be ready. As it was the non-specific texts like your car is in good hands, repairs are proceeding, do not give the customer any inkling, nor ability to re-arrange their schedule. My car was ready about 10 minutes before I had to attend a 2 day conference. Ashley coordinated the return of my car with New Berlin, and Michelle at New Berlin called to take my credit card information over the phone. Due to ABRA working fast I was only about 20 minutes late for the conference. Again, great service recovery and speed at picking up my repaired vehicle. I hope you know these are suggestions as you seem to be a company that listens. I am so satisfied with the way you listened to my concerns. It was FANTASTIC to have my car returned all vacuumed and washed, too, what a surprise. I would definitely use you again, though I hope I don't have to. I have never had a vehicle repaired so fast or experienced customer service really listening! Thank you.

Excellent communication. The work was of the highest quality. We're very satisfied.

Please do not contact me.

Ashley was great to talk to. Always pleasant and listened to my questions and concerns. Would recommend all of you. I was amazed at the level of professionalism and common courtesy displayed by everyone. Great job during what normally is a stressful time for the costumer Dan Hoye

Awesome service! Ashley did a great job keeping me informed! 10/10

A little too much and conflicting information about completion timing but other than that an excellent job. Car looks great and that's the most important. Service was very friendly. Many thanks.

Best professional service and customer orientared employees I have come across most enjoyable experience

Excellent job! Staff was friendly and kept me informed of what was happening. Professional and personal.

Air freshener would be nice. Car smells from shop work. Didn't like the total to be 4,000 more than estimate. Front desk service awesome.

EVERY THING ABOUT MY VISIT WAS GREAT.

The repair looks very nice and the car was very clean. Thank you for doing a great job!

car looks better then new

I am extremely satisfied not only with the overall appearance of my vehicle after repairs, but also with the timeliness of the updates and how fast my Jeep was fixed. Outstanding customer service all-around! Class act with true professionals. I will be referring others who I came into contact with to ABRA!! Thank you!!