great service, very kind people up front. Prompt and beautiful work Thanks. Jo Gill
9/15/2016
Christine M. VERIFIED CUSTOMER
Vehicle Make : Ford
We worked with Andrew and Lisa (front desk). They are both fantastic at what they do. Please give a nod to the people in the shop who worked on our car. They did an amazing job. I don't know their names but want each of them to be recognized for their excellent work.
9/15/2016
Peter F. VERIFIED CUSTOMER
Vehicle Make : Subaru
It looks like new. What a beautiful job.
9/15/2016
Yibin S. VERIFIED CUSTOMER
Vehicle Make : Audi
very good
9/14/2016
Ted S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great staff.
9/11/2016
Charlie S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was efficient and friendly. Thank you.
9/9/2016
Erica G. VERIFIED CUSTOMER
Vehicle Make : Honda
Very organized and attentive to detail.
9/9/2016
Carrie W. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was really happy with how you kept me informed through out the whole process.
9/7/2016
Sue L. VERIFIED CUSTOMER
Vehicle Make : Honda
Communicate well, assurong, clear on cost, friendly.
9/4/2016
Robert M. VERIFIED CUSTOMER
Vehicle Make : Honda
The whole experience was wonderful! I was kept well informed, the service was completed quickly and the staff was friendly.
9/2/2016
Sue W. VERIFIED CUSTOMER
Vehicle Make : Nissan
people I dealt with were extremely pleasant and answered all my questions.
Didn't care much for the email updates
9/1/2016
Trish O. VERIFIED CUSTOMER
Vehicle Make : Mercedes
As much as no one wants to have to avail themselves of car repair services, IF and WHEN, this is the place to go. The personnel couldn't be more accommodating, cheerful, efficient and just plain FUN!! You guys ROCK!!!!!
9/1/2016
Karen S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was kept well informed on the process of my vehicle. And the service was awesome.
9/1/2016
Evi M. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated knowing where you were at in the repair process by your use of phone calls, messages, and emails! Your company, workers, Andrew by dpecialis, and even the phone staff always conveyed they cared about me and my car. Thanks for all your help! Evi
9/1/2016
Brian R. VERIFIED CUSTOMER
Vehicle Make : Ford
Tim and Lisa were great. Terrific customer service! They make you feel very comfortable and are very accommodating.
9/1/2016
Robert M. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciate how quickly Tim was able to analyze the issues with my SUV and keep me informed of the status of work. Additionally, the staff that washed and cleaned my truck did an outstanding job. It was like my SUV was coming straight from the dealership.
8/28/2016
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was efficient thoughtful and effective
8/28/2016
Lawrence I. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent work. Faster than I expected. Some of the nicest people that I have ever dealt with.
8/25/2016
Mike M. VERIFIED CUSTOMER
Vehicle Make : Audi
My only complaint is the way you ask for feedback after the work is done. I did not really think it good policy to inform a customer that they will be receiving a survey and that it is very important that every item be rated a "10". Yes, that indeed is an amazing goal (and probably one I would have given on my own without being TOLD to give it). For me, it invalidates the meaning of a customer survey. It hints that you only want to hear what you want to hear. That is why I opted out of the survey. Your work on my car was fine. The customer service in the shop was fine. The survey procedure.... Questionable.
8/25/2016
Joseph L. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job all around. Julietta was amazing and made the entire experience as painless as possible. This was my first time at Abra but I will definitely use you again in the future.