Abra Auto Body Repair of America - West Madison

Maybe besides the text updates I'd prefer to have a call with more detailed updates and an idea on time frame for parents that need to make arrangements for the children. But I still give a 10/10 for my satisfaction!! Loved the woman who was so friendly at the desk, made pick up so much funner!

Simply wonderful service!

The where very friendly and gave very good customer service.

Thank you

Great experience overall, Andrew and other staff were very helpful.

Good job. I was kept informed about the progress and probable completion time

Everyone was so nice and enjoyable to work with. They made me feel at ease during the entire process. The work was done in a timely manner and I received clear and appropriate communication throughout. I will gladly recommend others looking for service to Abra in the future.

Excellent service from friendly competent staff.

Scott and everyone there were great!

Great job! Friendly staff

Will definitely return if I need body work done again!

Repairs were completed ahead of schedule. Extremely professional and thorough service from the front desk staff. Quality repair work on the vehicle. Excellent job!

ABRA has the best employees anywhere: likable, friendly. courteous, very helpful and informative. Excellent repair job. Hardly recognized my car, it was so clean and shiny inside and out. A perfect repair and cleanup. Thank you for an outstanding performance which made the long wait so worthwhile.

Very prompt, courtesy, professional service. My car is back to shining. The best job in town. Thanks

Great customer service

The communication about my repair could have been better. I had to keep calling and checking in the status but the repair itself was fine

The whole experience was terrible. I was told when I dropped my car off it would take a total of three days. I was also told they send text messages and call to update you on the status of your car. Day four after hearing nothing I called Dianna who told me she was new and had no answers for me. She then called me back and said basically that they didn't know anything so I asked why she hadn't called. She responded with well I guess I should have told you there was a delay and told me again she was new and I was a Guinea pig for her. A week after I drop my car off she tells me it'll be done Wednesday and she'll call me when it's done. She never called to tell me either way. Thursday morning she calls me and tells me my car is done only to realize it wasn't even my car. Finally Thursday night I call and my car is done a week and a half after dropping it off and being quoted three days. There was a huge lack in communication. Diana needs to be retrained or something. I understand being new but she had no idea what she was doing. I made it very clear in a respectful way I was unsatified with my experience and she did nothing. She didn't offer an apology or anything. I do not see myself returning to Abra's ever. I feel like if I'm spending 1200 I deserve better.

The texts were really nice. Keeping me updated. Everyone was extremely nice too. Not to mention how fast my car was completed.

I was so thoroughly impressed with the kindness, professional manner of the workers and it was a pleasure going there!! Tim was wonderful and Lisa made me feel right at home. I will highly recommend Abra to others!!! Thanks again!

After dropping off my vehicle on Tuesday, I was chagrined to learn that as of Thursday evening it was still number seven in the queue for the dent removal room. When I made the appointment months earlier, I said I was in no hurry, that it could be scheduled whenever they could do it. In the end you paid for three days of my rental car but it is still a hassle to not have my vehicle only to have it just sitting there. The work seems good.