I was referred to ABRA by my sister, who had used ABRA for her auto. After speaking with several companies I narrowed it down to two. ABRA was my final choice and am I ever glad it was. From the moment I stepped in for service I was provided with friendly, courteous and extremely helpful service. I loved that I didn't have to put them on my call list to follow up with them because they let me know daily what the status was. I would not hesitate to recommend them to anyone and would use them again if I needed their services. You couldn't even tell how bad the damage was on my Acura RL. The paint match was wonderful too!
9/1/2013
Peter E. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very professional. This is the second time we have used your services and once again the level of service is exceptional. I especially appreciate you're going the extra mile in all aspects of you're service on this repair.
Thanks again,
Peter E
9/1/2013
Alexis Or. VERIFIED CUSTOMER
Vehicle Make : Toyota
My husband and I were very impressed with the customer service here. Everyone was so helpful, especially when we needed help removing and reinstalling our daughter's carseat. We will definitely recommend this company to anyone who may need service on their vehicle in the future. Thanks for everything!
9/1/2013
Xueli W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Tim is very friendly and professinoal.
8/31/2013
Stephen M. VERIFIED CUSTOMER
Vehicle Make : Honda
you guys were great! Couldn't have been any better. Jane and Stephen Austin
8/30/2013
Cwo Timothy. VERIFIED CUSTOMER
Vehicle Make : Lexus
First rate service and repairs, as I've come to expect from Abra. Based on my past experience with this company I have very high expectations when I deal with them and they never have failed to come through. Top notch people, top notch service, top notch work. I will recommend Abra Auto Body to my friends, relatives and business assoicates.
8/30/2013
Mary B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car was finished and delivered before promised date. Very helpful!
8/30/2013
Kang W. VERIFIED CUSTOMER
Vehicle Make : Honda
very nice service. Like it.
8/30/2013
William D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair itself was great, fine and wonderful. However, Abra's communication style seems to be lacking - greatly. Even though they had my cell phone and work numbers, they continued to contact my husband. I'm thinking that's because the USAA Insurance is under his name. I told them to contact me instead of my husband because it was my vehicle that was being worked on but that did not stop them from contacting him. Even after I gave them MY email address, the emails were still addressed to him.
Here's a kicker: I had my date of service rescheduled because I was told that the Delavan location was looking for work so I brought in the car on July 22 instead of August 5th. The week of August 12 I received a phone call from the Delavan location asking ME where my car was! Correct me if I'm wrong, but shouldn't they have called the Madison store asking me where my car was? They were the folks who were supposed to get it to the Delavan location. Other than communication, my car looks great!
8/26/2013
Emily L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The Abra team went above and beyond to make sure I had a great experience. Not only did they do a great job fixing my bumper, but they sent me home with a clean car inside and out. What a great surprise! This was my second time using Abra and I won't go anywhere else.
8/24/2013
Rebecca F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
My car looks like brand new!! The customer service is exceptional too.
8/22/2013
Connie S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was extremely nice and helpful. Emma is a great person to have up front. Tim was super to work with and Paul quickly and expertly took care of a small flaw before I left!
8/22/2013
Devon E. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thanks to everyone at Abra for the beautiful job on my Subaru. I alwasys felt like I knew what was going on (thanks Julietta) and I especially appreciated that my car was finished promptly and just about exactly when you said it would be.
8/21/2013
Manuel D. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Julietta and Paul are a valuable asset to your team! They went above and beyond to make sure I had an excellent experience. They should be commended for their hard work that I am sure they do everyday for every customer. They truly wowed me!
8/17/2013
Andrea Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
customer service was great!
8/15/2013
Grovaline F. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Everything went just like I was told.
8/14/2013
Kirsten E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Julietta is awesome. Thanks!
8/13/2013
Truman M. VERIFIED CUSTOMER
Vehicle Make : Dodge
job well done you were fantastic great customer service follow up always kept informed courteous repairs were top notch
best experience I have had keep up the good work coordination with Geico and enterprise superb thank you for all bruce marsh
8/12/2013
Alicia &. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Debbie was really helpful.
8/11/2013
Fidel M. VERIFIED CUSTOMER
Vehicle Make : Honda
Staff were very accommodating, courteous and very nice. Very satisfied with the repairs and the services they've done to my car. Highly recommended to all my friends. Did a great job!