I was not told about something nor being finished on the truck and the truck has to come back chips in the paint and dirt in the paint I could go on about a few other things
10/23/2018
Ericka H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Chesapeake Collision,does awesome work and I am always pleased with the work and customer service,I refuse to go anywhere else,thanks so much guys??
10/14/2018
Natalie B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was referred to you by a family member who raved about the excellent service you provided him. My experience was not a pleasurable experience at all.The system you use as your communication tool for your company is not properly updated with corrrect information. It stated on numerous occasions that my vehicle would be ready and it was not. Each time I called your office I was told that my car was being detailed. How long does detailing take? Is this just the common response for customers seeking update info about their vehicles? Finally yesterday at 4:50 pm I received the call I had been waiting for for weeks. My car was complete. I picked up this afternoon and it was not entirely complete. There was a piece of the siding missing from the car. A completed car does not have missing side panels.
10/14/2018
Ruth J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Please thank Rebecca for me.I was so upset because of her professional business attitude she made things better. The car looks great. Thanks for having such a professional staff that cares.
10/13/2018
Gwendolyn T. VERIFIED CUSTOMER
Vehicle Make : Honda
I came to pick up my car and I had to leave it there due to repairs not being completed.
10/5/2018
**** F. VERIFIED CUSTOMER
Vehicle Make : Honda
Maurice was especially professional and helpful.
10/2/2018
Angela O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Rebecca was very efficient & when she said the car would
Be ready, it was.
Thank you for a job well done!
9/29/2018
Deven B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly, Professional and did a great job with my car.
9/25/2018
Heather M. VERIFIED CUSTOMER
Vehicle Make : Honda
Quick easy and informed daily about progress on repairs. Best experience I ever had with a body shop
Thank you
9/12/2018
Stephen L. VERIFIED CUSTOMER
Vehicle Make : Ford
I am completely satisfied with my experience with the work you've done.
9/8/2018
Blair W. VERIFIED CUSTOMER
Vehicle Make : Acura
I give a 10
8/24/2018
Joseph N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Even though I gave you a "completely satisfied" assessment,it is not clear to me why a four-wheel alignment check was not done, considering the location and severity of the impact.
I would appreciate your response to my comment.
8/24/2018
Darien F. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service. I will recommend you guys.
8/24/2018
Janiece T. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff was beyond helpful and very professional. There was a young man in training I believe who went above and beyond to help me transfer items between vehicles when I checked in on 8/13. Lisa at the front desk was also amazing at getting me checked out. The process was so smooth.
8/22/2018
Amy D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything looks great and everyone I spoke with was very polite and helpful...Appreciate your kindness....
8/21/2018
Isaiah F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repair was done in an expedient manner.
8/17/2018
Bernadette T. VERIFIED CUSTOMER
Vehicle Make : Honda
Outstanding service and everyone was professional. Than You!!
8/15/2018
Aleta J. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you
8/14/2018
Benjamin &. VERIFIED CUSTOMER
Vehicle Make : Mazda
I'm completely satisfied with the process and the friendly customer service.
8/10/2018
Rachel S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
My car was supposed to be repaired in 7-10 days and it took 21 days with no explanation given. I received an email that my car was repaired and ready for pick up, only to be told it wasn't when I called to arrange a time for pick up. There were several other miscommunication instances. Worst customer service I have ever experienced.