Kim and the staff at Chesapeake
made sure I was completely satisfied and went the extra mile and personally delivered my vehicle to me after correcting minor issues I had.
11/9/2021
Ann E. VERIFIED CUSTOMER
Vehicle Make : Ford
The communication and customer service was nonexistent
10/30/2021
Lendora C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for job well done
10/17/2021
Donna B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car looks amazing they even vacuumed and put up my “baby on board” sign , thank you ! The customer service is phenomenal, everyone was very pleasant. My car looks really but my front bumper doesn’t look like it is connected all the way. I can see a gap between the car and my bumper, it is not aligned.
10/10/2021
George A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I’m very satisfied with the job done and the time it took to have my vehicle taken care of by Chesapeake Collision. !!!!!
10/3/2021
Walter S. VERIFIED CUSTOMER
Vehicle Make : Ford
I received emails concerning the status of my car. My car was ready several days ahead of schedule.
9/18/2021
Terri G. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Good morning, I was satisfied with the service . The only opportunity was once the car was picked up, There should be more personal interaction from Chesapeake representative with customer to walk to vehicle with you . A pre-inspection before you leave your vehicle as well as before the vehicle is pick your vehicle up. My perception more emphasis was put on pain for vehicle and the representatives getting off on time. Service starts from the beginning of the transaction to the end of the transaction. But, despite that the vehicle looks great!
8/20/2021
Brian B. VERIFIED CUSTOMER
Vehicle Make : Toyota
You took my car apart without my permission and you run a chop shop. You ruined my car and I am never coming back to you. You took 400 of my money and you didn't even deserve that
8/19/2021
Jenelle B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Will definitely refer others
8/11/2021
Curtis B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everything was fixed
8/6/2021
Nicole C. VERIFIED CUSTOMER
Vehicle Make : Honda
Called multiple times to get the right mirror camera re-aimed and was repeatedly blown off and not contacted by Pasadena. Finally had to contact GEICO for guidance. GEICO will have me take it to Honda myself and get reimbursed for it.
As always, the body work was great and car looks great. The repair just wasn't complete. I shouldn't have to call repeatedly to try to get a repair completed. Calls should be returned within a reasonable amount of time. I shouldn't have had to get GEICO involved to get the issue resolved, especially at a GEICO Express facility.
We've had our cars worked on multiple times by Chesapeake and we've always been happy with the results. This was a huge departure from what we've come to expect.
8/5/2021
Rita B. VERIFIED CUSTOMER
Vehicle Make : Toyota
You did the best you could. The company would not you take off the bumper because it was rusted so we settled for $100.00, as yet I haven’t received it. Whatever you were able to do I was satisfied and answered you. Thank you again. Rita B
7/28/2021
Jettie P. VERIFIED CUSTOMER
Vehicle Make : Ford
Chesapeake did a great job on my Ford.The staff are great
7/23/2021
Valerie R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The repairs look great and the work was completed when promised.
7/19/2021
George A. VERIFIED CUSTOMER
Vehicle Make : Audi
Storage fee after declared wreck were usurious
7/11/2021
Tawanda W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very sufficient. Kept me up to date with repairs day to day. Very professional and nice
6/25/2021
Linda . VERIFIED CUSTOMER
Vehicle Make : Chevrolet
There is a problem with the windshield, I would like to come in and have you look at it, you can reach me at ****-****-xxxx
6/13/2021
Lansing H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I’ve always experienced excellent service every time I brought my vehicles for repairs.
6/5/2021
Richard C. VERIFIED CUSTOMER
Vehicle Make : Subaru
The entire procedure for claim submission to car rental was so smooth. I was involved in an hit and run. Worried about why people are so mean to just hit me and speed off. This is a five star smooth operation. Thanks for the relief of stress.
5/25/2021
Jeffrey J. VERIFIED CUSTOMER
Vehicle Make : Cadillac
It’s just the amount of time it took to complete repairs. I’m not sure if the car was test drove before giving back to me. The car works fine now, but the radio not working correctly. Probably needs to be rebooted.