I took my car in for cosmetic repairs and when I received it back the check engine light was on and the car would barely shift into first gear they denied any wrongdoing with my car in which my car was fully drivable prior to taking it to them
4/30/2016
Keon T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Y'all had my car for over a week and when I got it back the bumper was different color form my car n I left a message with joe but he never called to see what was the problem
4/26/2016
Kellee B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am very happy with the way my vehicle looks and the new parts that were installed. However, the staff member Ann Marie seemed extremely scatter brained and forgot to ask me to leave my keys there once enterprise came to pick up my car. I waited 10 minutes at one point for someone to service me which I was not pleased about since before I came to drop my car off, I let Ann Marie know I had to go to work as well. I was not pleased with the customer service but the repairs shop finished my car in one day which was amazing. Please tell the ENTIRE staff regardless of WHO or WHAT your customer is, they should treat people with the same dignity and respect. Also maybe the company should invest in a better computer system so customers can be in and out.
4/20/2016
Michelle O. VERIFIED CUSTOMER
Vehicle Make : Kia
everyone I worked with was very helpful. my car looks great. thanks!
4/13/2016
Linda Dickey. VERIFIED CUSTOMER
Vehicle Make : Toyota
I would like to recommend that special attention be given to the way your office handles follow-up/status calls to your clients. During the first week,I was notified in a timely fashion on how the repairs to my vehicle was going. On the date I was given to pick up my vehicle, no one called me to tell me my pick up date had changed. I called into the office to find this out. I think this process needs attention. I will say, after speaking to the office manager, things got better. Thanks for listening...
4/7/2016
James H. VERIFIED CUSTOMER
Vehicle Make : Honda
Your team was professional thoughtful and detail-oriented.
Thank You
4/5/2016
Aneatra S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very satisfied with the repairs done to my Toyota Camry. The staff was polite and efficient. I appreciated the daily text updates. While I hope to never need your services again, you will be the first place I call should the need arise. Thank you all for the professionalism and hard work that you do.
3/31/2016
Chianti G. VERIFIED CUSTOMER
Vehicle Make : GMC
I was pleased at first with the text for status updates. It was told to me that my truck would be ready on Friday; no communication was sent on Friday, I called at 4 PM for an update the young lady told me car will be ready Monday morning. On Monday no one contacted me. I called at 4:30pm and the young lady told me the truck was ready. I informed her that I worker a hour away so I could not pick the car up that night and my husband will be there at 7:30AM on Tuesday morning. He arrived around 9PM the truck was still not ready so he had to go to work it was a big inconvenience for his work schedule.
3/23/2016
Terri N. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Car is perfect! There was a delay in getting the car finished; however, the overall service and quality of the repairs were excellent. Thanks.
3/8/2016
Derrick L. VERIFIED CUSTOMER
Vehicle Make : Honda
The process was so smooth and clear, I forgot that I was in a car accident.
2/26/2016
Donna H. VERIFIED CUSTOMER
Vehicle Make : Subaru
New door looks great. Everyone was so pleasant to work with. My car even came back clear inside and out. Wonderful
2/26/2016
Lillie H. VERIFIED CUSTOMER
Vehicle Make : Mercury
I was able to complete all transactions in one place. Everyone was very customer friendly.
2/25/2016
Nancy M. VERIFIED CUSTOMER
Vehicle Make : Volvo
The experience was good and people great and I like the texts to keep me informed of the progress. The only problem is that there appears to be
Distortion in the mirror itself. I am waiting until tomorrow for temperature
To be high enough to to clean it thoroughly to see if that helps. I think that the mirror itself is not of
The same quality as the original.
2/15/2016
Rebecca E. VERIFIED CUSTOMER
Vehicle Make : Buick
I will put my comments in letter form. Not complaint but attempt to communicate a concern that was dismissed yesterday. THANK YOU FOR SERVICE AND THE FOLLOW UP.
2/11/2016
Vanessa C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service and very good atmosphere.
2/7/2016
Sharon B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
At this time i need to nring back the car because the strip that was put on started to peel off one week after i picked upthe car. Only reason i have not bought it back is b ecause i have been N.Y.c working but i need to do t hat begore it comes off.
1/10/2016
Timothy Y. VERIFIED CUSTOMER
Vehicle Make : Honda
The customer service was AWESOME!!!!!! The quality of work was AWESOME!!!!! The quality of service was AWESOME!!!!! The speed of the repair was OUT OF THIS WORLD!!!!!! I can't come up with one thing you guys could change at all. I will never go anywhere else for any repairs to my cars. Thank you so much and keep up the GREAT WORK YOU GUYS ROCKED IT OUT from the front desk to the guys and gals behind the curtains that don't get the recognition they deserve so much the back bone thank you to them. If you ever need a reference please send them my way and I will take care of the rest. Thank you thank you Mr. Timothy Y
1/9/2016
Robert S. VERIFIED CUSTOMER
Vehicle Make : BMW
I have gotten repairs on (3) of my vehicles at at Chesapeake Collision, and they did a wonderful job. I also recommended several people to them, and they all were very pleased.
Thanks!
Robert S
1/6/2016
Wallace J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your staff is your best asset! Very professional & courteous. Excellent customer service from everyone including the car rental young man and the Geico person. I hope never to need anymore body work, but if I do this is the place to be. Thank you all!