Communication was terrible! Beyond terrible. Nothing worse than having to call over and over because they keep changing the date on when it’ll be done without ever calling to tell you the progress or status. Repair was completed successfully. Would’ve been nice to know how long I needed the rental for instead of having to keep calling and extending every time they changed the date on the website without calling to let me know any information.
1/1/2024
Vernee E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My car looks like it never had a break in and they paid close attention to detail, thank you
11/28/2023
Alexis T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Im satisfied with the body workon the front bumper, but not the Uber under covering.I took my car back since the coverage under my vehicle is scraping, they looked underneath but when I turn our go over a speed bump you can still hear the scraping.
10/18/2023
Gina B. VERIFIED CUSTOMER
Vehicle Make : BMW
The work was done satisfactorily !
8/30/2023
Wanda G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Experience was professional and done in a timely fashion. The text feature you offer customer to keep them aware of what stages their car was during the repair process was a good idea.
8/30/2023
Shelley K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I found the team to be very cohesive in their communication skills and their workflow operation, which resulted in my truck being worked on and released timely and as promised. Such results cannot be achieved if the team didn't work well together and took their skill-sets seriously. Your team did a beautiful job on my truck! I was sad when I brought my truck to Chesapeake Collision. But I was happy as a clam at high tide when I saw how awesome my truck looked. It looked like it was just off of the assembly line. Thank you again Chesapeake Collision for the fantastic job you all did for my truck--MAXX.
8/10/2023
Laura F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great communication and great customer service!
Thank You!
7/19/2023
Marla S. VERIFIED CUSTOMER
Vehicle Make : Ram
Everything looks great! The truck looks like nothing was ever wrong!
5/27/2023
Terry W. VERIFIED CUSTOMER
Vehicle Make : Ford
Staff always professional. Work done looks really good. I'm satisfied with my experience with Chesapeake Collision
5/26/2023
Shauna R. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Great service!
5/20/2023
James M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Brian did an outstanding job on my truck. Thanks
4/14/2023
Janie K. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very unsatisfied with service.
I understand the parts delay issue was causing over 3 months repairing time. I wasn’t disappointed about that.
5 days later after I picked up a car I noticed small part was missing from front panel. I was so shocked to Chesapeake collision already knew that one piece was missing and didn’t even inform me when they released a car.
I feel cheated by them and not trusting anymore.
They think it’s not a big issue.
On the top of that, no one apologized until I started complaining.
A lady called me asap they had a part in but, I couldn’t be there right away.
I went back and got part in last Friday
I don’t think I will use this this company again or recommend anyone.
4/10/2023
Clarence L. VERIFIED CUSTOMER
Vehicle Make : Range Rover
They were thorough in their repair. A quality job.
4/7/2023
Alethea W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Workers were all really nice however, my car is still not 100% fixed. I understand that the company has a certain timeframe to close out tickets but cars should be fixed before calling customers to pick up. My crash censor is still on, I took my car back and it is still on. I was told that they will call when new censor comes in. This should have been done prior to me picking my car up. Now I have to go back a 3rd time missing time from my job. This is so inconvenient.
3/3/2023
Stephanie L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job efficient and hassle-free
3/1/2023
Bavan S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Constantly communicating with me. Professional staff.
2/22/2023
Alanna N. VERIFIED CUSTOMER
Vehicle Make : Subaru
I would recommend Chesapeake Collision Randallstown to others. There were a couple of minor details such as the remote for the side view mirror that needed adjustment and the "Eyesight" light on my Subaru was on and I have to take it to the dealership to be turned off. The overall repair was good and my car looks good as new.
2/19/2023
Daniel C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The young man that received and processed my Toyota was an excellent representative for your company.
12/28/2022
Kevin H. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Tire pressure sensor not replaced. Overall other work was excellent.