Folks at ABRA supplied the best of customer service and were super friendly. I was kept up to date in a timely manner and the repairs were quickly well done. The van was cleaned from top to bottom and inside too. Hope I do not have to use you again but would feel most comfortable with you in the 'repair seat'! Thanks much.
6/17/2013
Janet A. VERIFIED CUSTOMER
Vehicle Make : Toyota
We appreciated the updates as to the timing of the repairs and the courtesy of all the employees there. The workmanship appears to be complete and the car looks great.
6/16/2013
Philip M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Mary was very professional and the work was terrific!
6/14/2013
Robert L. VERIFIED CUSTOMER
Vehicle Make : Toyota
All people involved were very helpful and pleasant. Love all the email and phone call regarding status of the repair.
Thank you.
Rob Lally
6/13/2013
Susan W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service and communication. Thank you.
6/5/2013
Demetra C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very nice people there.....The job on my Suv amazing!
6/3/2013
Robert &. VERIFIED CUSTOMER
Vehicle Make : BMW
ENTIRE EXPERIENCE a !0!!!
5/31/2013
Susan G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very friendly, accommodating and nice work on my car.
5/31/2013
Jerome J. VERIFIED CUSTOMER
Vehicle Make : Honda
They even washed my car ! ! Awesome.
5/31/2013
James And. VERIFIED CUSTOMER
Vehicle Make : Lexus
Mary was extremely helpful. Work was completed when promised.
5/31/2013
Alex A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very Good communication by Mary Voss!Thank you.
5/29/2013
Darci I. VERIFIED CUSTOMER
Vehicle Make : Lexus
Hilman, Mary and the entire staff was excellent. Service was spectacular. Thank you Abra.
5/25/2013
Cindy B. VERIFIED CUSTOMER
Vehicle Make : Toyota
repairs are perfect; communication very strong throughout the short repair process. Have used Abra once before and would not hesitate in recommending. Everyone we had contact with was fully professional and courteous.
5/25/2013
Judith T. VERIFIED CUSTOMER
Vehicle Make : Toyota
good service with attention to detail and customer satisfaction. Thanks.
5/25/2013
Eric K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job. Thanks!
5/25/2013
Tom K. VERIFIED CUSTOMER
Vehicle Make : Ford
Three items made the experience less than satisfying.
****. The promised completion date was not met.
2. The price increased (only slightly) because a part in the original quote was not available. (Why put it in the quote originally?)
3. The email status comments were worthless. Things like:
"Your Ford repair is underway! No worries! The repair process is coming along nicely."
"Your Ford is happy here! Why? Because we are taking good care of it until it comes home."
"We are nearing completion. The last mile is the toughest! If there are any delays, we will call you."
None of this provides any detail or estimated completion dates or times. No useful information.
5/23/2013
Katie G. VERIFIED CUSTOMER
Vehicle Make : Honda
Only completed part of the work. The windshield was quoted to be finished same day and was never completed.
5/19/2013
James G. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys are just the greatest. I have to say that the conceit of insisting on all 10s versus any 9s on any future questionaires is irritating. The wait time in picking up the vehicle (10 minutes) was minor which would have rated a 9. Awfully good but not perfect (a 10).
5/18/2013
Georgette R. VERIFIED CUSTOMER
Vehicle Make : Toyota
When told a time that the vehicle would be finished, it would be appreciated that the time is accurate. I was told 9:30 in the morning and when I called, it was changed to 11:30.