I was confused from the start... I had to wait two weeks for an appointment and was told by my first representative that it was going to take two working day to complete. Only to find out that it was closer to a week to get the two parts and change them out. The other frustrating part was the second person I worked with that handles USAA accounts told me she would keep me informed by a phone call or a texted message the next morning so I would know what was the wait and I could make arrangements. I received no call or texted and ended up calling the next day at 3:00. I had to canceling my work due to not knowing the plan for my vehicle. The day the work was complete I had to call and track down the time so I could make arrangements to come and pick it up and pay. I have used Abra in the past for my car, and my daughters car, and this was not the norm for Abra....
7/19/2017
Natalie B. VERIFIED CUSTOMER
Vehicle Make : Subaru
The service was prompt and quick. My car was done the time it was promised and the rates were very competitive. I greatly enjoyed working with Adam Slater. He was fair and honest
7/17/2017
Gary H. VERIFIED CUSTOMER
Vehicle Make : Honda
Abra personnel were professional, efficient, and courteous, and kept me apprised of their progress in repairing my vehicle. I appreciate them very much.
7/16/2017
Larry A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The employees were very professional and did a great job.
7/16/2017
Elias B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thanks Adam
7/16/2017
Peter C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service as always. Adam took very good care of my situation and I am totally satisfied. Good Job.
7/13/2017
Scott M. VERIFIED CUSTOMER
Vehicle Make : Ford
I constantly had to call for updates. Finally I called on Friday afternoon to see if it would be ready and I was told they had a delay but it may be done by the end of the day or if not it was probable it would be ready on Saturday by noon.
I was told that they would call and update me by the end of the day. Once again no call back in time for me to go and get it so I thought maybe I would get a call on Saturday.
Nope. Maybe Monday morning I would get an update? Nope. I had to call for every update even after it was there for more than a week.
But I did get a useless text message everyday weekday business day that thanked me for using Abra but never gave a status on anything.
Epic Fail on Communicatin because the USAA Representative went on vacation.
7/11/2017
Oscar M. VERIFIED CUSTOMER
Vehicle Make : Jeep
We have always had great service from Abba. We were able to pick up our vehicle earlier than expected. Repair was done to perfection with a lifetime garentee.Abba will always be our go to for auto body repair. Thank you Abba for your superb friendly service.
7/8/2017
Dennis I. VERIFIED CUSTOMER
Vehicle Make : Jeep
Adam Slater was outstanding in handling my claim. The follow thru was excellent and when I picked my car yesterday, July 5, it was thoroughly washed and clean inside and out. I would definitely recommend them to friends.
7/6/2017
Barbara C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was really done with quality. Abe's even had it completed a week earlier then the estimated date????
7/2/2017
Richard C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job
7/1/2017
Taylor H. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for doing such a great job! And for keeping me in the loop without me having to call! Thank you, thank you, thank you!!!
6/30/2017
Carlos G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great service from the front desk to the time I got my car back, thx
6/30/2017
Jennifer B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was so professional and friendly my car was done super fast and looks amazing as well
6/25/2017
Aleta P. VERIFIED CUSTOMER
Vehicle Make : GMC
Pleased that Abra keeps their standards of customer satisfaction high year after year. Murray store is great.
6/24/2017
Bruce R. VERIFIED CUSTOMER
Vehicle Make : BMW
I am repeat customer and have many high end cars (Porsche, BMW, Mercedes) and was hesitant to use a "chain store" but you guys in Murray Utah did great work on my 2015 GMC Denaili Truck and 2015 BMW X5M!!
6/24/2017
Karl W. VERIFIED CUSTOMER
Vehicle Make : BMW
Completely satisfied
6/23/2017
Benjamin P. VERIFIED CUSTOMER
Vehicle Make : Dodge
The workers helped me with everything and keep me up to date on all progress on my vechle. Would recommend anyone to Abra for vechile repairs
6/22/2017
Tucker S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work, very quick. Looks like new. Kept me informed with text messages throughout the process. Very impressed with Abra.
6/20/2017
William T. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very satisfied with the service and especially with the customer service I received from Hayden. He was amazingly helpful and patient and I could not have asked for a better person to communicate with. We have four members in our family who have brought their car to Aabra and we always leave feeling satisfied and confident in the work that has been done.