Abra Auto Body Repair of America - Franklin

You obviously have a team of professionals that are not only skilled at their jobs but skilled in customer service. Every single person I encountered provided friendly, customer focused service. All questions were answered. The follow up and status updates were amazing. Can't say enough. Completely satisfied!!

Outstanding job from start to finish. They even cleaned the car up which I didn't expect. Great job. Special thanks to Kelly (Glendale) and Al (Franklin)

I felt you all were very friendly and professional . Thank's for your A1 -Service

Great job. Great people!

Before I arrived home from picking up my car, there was a large amount of steam coming out from under the hood of the car. I immediately called Abra and was told I could bring the car back. My husband evaluated the car, filled the empty radiator and windshield washer reservoirs, and talked with our normal mechanic. We determined the steam was more from a poor clean up in the engine than a leak. The next day (in the daylight) we found the moulding to the drivers rear door was no longer attached. We returned to Abra and was told that it was already damaged prior to the repairs. That is simply not true. There is no mention of this on the intake form, I'm sure. It's an obvious fault in the moulding. We've never had an accident or repairs done on this part of the car before. Abra's Manager told us we would be responsible to repair this new damage. There was no damage to this door during the accident, but we believe the part was removed to allow for overspray and blending. The Abra estimator confirmed the clips in the moulding were broken, and no attempts were made to repair them. We were also not informed of the new damage during pick up / inspection of the vehicle. This was done in the dark, and the engine was never even looked at during pick up. After a 6000 job, I would think a 78 part would be a minimal cost to endure customer satisfaction.

The best communication so far by any service place I have visited.

Excellent service, friendly staff, and a speedy repair. Completely satisfied and will bring my business back.

Thank-you, Jeff & Sue for making my Jeep body repair as efficient as possible. I will be a repeat customer... If needed. Katie D

I appreciated the updates via text and the follow up to make sure I was happy. Everyone was friendly and informative.

My car looks as good as new! Thanks!

Everyone I dealt with provided great customer service, especially Al.

Truly outstanding service provided by the staff at ABRA auto body & glass.

Just wanna say that ABRA did a better then expected job. Great communication with Jeff telling me what they were doing at every step of the repair. Also, the receptionist was especially nice to me. My next accident (which I hope I never get in to one again) I will feel better about it cuz ABRA really looks out for ya. If I had to score thru ****-10. I'd give em a big hard 10! Thanks again, Jeremy Imler

Friendly and thorough.10 put of 10.

I was totally amazed by what they did. I will recommend them to everyone

You were all so personable and very professional. Although it was under unfortunate circumstances that we brought our car to you the experience was very positive. Are car was repaired very quickly and we are extremely pleased! We will certainly recommend Abra to anyone needing auto body work! Thank you!!!

Thank you for going the extra mile and cleaning my car and making spectacular like it'd it just came out of the dealership. The repair posts looks great like nothing never ever happened to it.everything was nearly done and cared of. Thank you.

Everyone was so nice. I felt well taken care of. They made a stressful situation very easy. What a great example of top customer service.

Fantastic service and craftsmanship - my car is like new again!

Everything on my car turned out better then I thought it would. The people were all so nice and zi trusted them with my car. Thank you.