Abra Auto Body Repair of America - Franklin

Doug was fantastic! He kept me informed the whole way through and was great to work with. I'm very happy with the work done and the customer service I received.

Very professional team. Would use them again

Christina was great and the work was done incredibly fast with great quality!

Staff at the front desk were wonderful they took very good care of me.Except my reck everything was very professional

Awesome job, and you detailed my vehicle. More then I expected.

Great service from beginning to end. Service representative was excellent, welcoming and thorough.

Excellent service! Great communications! This Branch of ABRA really deserves that Silver Trophy setting proudly @ their office. I'm going to highly recommend them to my friends if they need work done. Brigitte

We took are car to u because we were told toby are insurance company. we told u the car was lpulling hard to the right and shaking we picked it up and those problems are still there and maybe worse .also found new goges in the door frame and got no help on these things. i will not recomend u to anyone.

There was not timely, clear communication between Abra rep and the actual people working on the car. There was not timely, clear communication between the Abra rep and myself, the customer. My repair was scheduled two weeks out (plenty of time to get the replacement door in and to determine if the door was up to Abra standards). When I brought my vehicle in I was told the door was in. I was called ****-2 days later and was told that the door did not meet their standards. In which case I was without my car for 2 - 4 days unnecessarily. There was slow or no communication initiated by the Abra rep as the second replacement door was being ordered and coming in and being checked for quality. After being told 2-3 times that my car would be ready on a certain day only to find out there was another hold up, I was told the door handle needed to be replaced. This was extremely obvious from a cursory look and the Abra rep made a note of that at my initial consultation weeks before. This caused another delay in my car's repair. The Abra rep was very apologetic. I had to call numerous times during there time that my car was at this shop to get updates. My calls were typically not returned. I do not work in this field but a shop that is being recommended by a well known insurance company should have had much better service than I received. I do hope for tori company that this was a fluke.

Great job.. Need more help upfront at the desk..

The delivery was made on time (quicker than I expected) and the service was great. Christina was friendly and awesome. Thanks!

Doug was great to deal with. Perfect ending to a lousy situation. Thank you!

The service was great and very informative. I was always well informed and knew what was found on. Darin was so great to work with. The one slight disappoint my was a small place on my bumper. I thought the estimate and the amount I paid would totally repair the damage such that I'd never notice anything had happened. Instead there is still a blemish on the bumper. I wish I had understood that so we could have discussed my options. But the main work was done and everything looks great.

I received excellent customer service. Doug kept me well informed on the status of my car. My car looks great! The front desk lady contacted my car rental place twice and when they were still delayed a nice gentleman drove me to the car rental shop so I could get to work on time. You have a great staff and I am a very satisfied customer. I will highly recommend you to others in need of such services. Also the texts with updates was very appreciative. Thank you to all of the staff there. Thank you for all the time you put into my car. Great work!

Ashley was great with communicating the repair process on a daily basis. I am very satisfied with overall turnout of the repairs.

Fantastic job on repairs and great customer service.

Excellent service...

Fast turn around

Great job. Great service. Great communication

A very professional team. They kept us well informed during the process. They did a beautiful job on our car. We could not tell that it had ever been damaged. We would highly recommend them to all of our friends.