Everyone I worked with was great and super helpful. After I first got my estimate, the person who did it left the office and there was not a clean switch to the next person. It was a long time before I knew if I was cleared to schedule my repair.
11/2/2017
Sheila S. VERIFIED CUSTOMER
Vehicle Make : Nissan
I really Appreciated being informed about the
progress of the repair every step of the way.
The staff was very friendly and the car looked great and was done In a reasonable amount of time.In a reasonable amount of time
11/1/2017
Amy J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very impressed with the timely manner the repairs were done and the updates to keep me informed!!
11/1/2017
Andrew G. VERIFIED CUSTOMER
Vehicle Make : BMW
Taylor did a great job keeping me posted.
10/31/2017
Ronald B. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent looking repairs
10/30/2017
Susan A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Lane is very good at his job. Thorough and great customer service. Thank you!
10/28/2017
Aidan R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Shannon was awesome. Very thorough and I could tell put a lot of care into every customer and making sure their needs were met. They communicated with the rental car company and made sure that was taken care of. They also went above and beyond by trying to get some deeply impacted water spots of my windows, no charge.
Car was washed, vacuumed and cleaned when j got it back, not to mention great body work.
Very satisfied!
10/26/2017
Terry T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Shannon was awesome! Great experience from beginning to end. Car looks better than new!
10/21/2017
Gary P. VERIFIED CUSTOMER
Vehicle Make : BMW
Doug was thorough and kept me informed.
10/20/2017
Patricia H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great customer service. Will definitely use Abra again if I ever need my car repaired! They do great work, cannot even tell my car was hit.
10/18/2017
Marie W. VERIFIED CUSTOMER
Vehicle Make : Lexus
I realize the reason that it took longer to get car than first stated, because I had another repair unrelated to the accident that I ask to be repaired. The parts needed for the repair took longer than usual. I appreciate Abra standing behind their work with a life time warranty on the repairs they did.
10/15/2017
Ward S. VERIFIED CUSTOMER
Vehicle Make : BMW
Great customer service from the estimate to the final step.
10/14/2017
Jennifer T. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Did not feel like I was kept informed of when car would be completed. Took car in on oct. 3rd and was told probably 3 to 4 days to complete. Was called on oct. 6 and told car should be done that evening (was a friday). Did not hear back again until Tuesday when I called th3 shop to inquire when I could expect to get it. Just found it odd that I was told I might get it friday then not hear any updates at all until I called monday afternoon. Car was done wed. Afternoon.
10/13/2017
Mary K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Went well-10
10/8/2017
Jennifer W. VERIFIED CUSTOMER
Vehicle Make : Honda
Great seevice
10/8/2017
Jesse D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Layne was fantastic to work with. He is a true professional.
10/8/2017
Ronald B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Repairs took a bit longer than anticipated but quality was more important than speed.
10/5/2017
Susan S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Lane was outstanding. Follow up was very good stayed on top of the repair and kept me informed. Very pleased.
10/3/2017
Rebecca R. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was extremely professional and transparent about the whole process. Shannon was amazingly helpful and even sent me photos when I couldn't make it down to the office to discuss my slight change in estimate. The car now looks brand new again, and was delivered on time. I also loved the fun, cheerful texts I received each day with status updates! Will definitely be recommending to everyone!