I was not pleased with being given a day the car would be ready and then it not being ready that day. This happened 3 times.
1/26/2018
James F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Still have some minor work to be done due to early pick up. Was very satisfied with daily updates.
1/26/2018
Michael Todd. VERIFIED CUSTOMER
Vehicle Make : Honda
Insurance process was too slow with mis communication. I had to interact in a process that should be automatic. Repair work was good once it got started.
1/24/2018
Carol S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service. JERMY WAS DO NICE. AND THE CAR LOOKS GREAT
1/23/2018
John G. VERIFIED CUSTOMER
Vehicle Make : Honda
I’m satisfied with the service
1/23/2018
Melissa W. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Jeff blanks was a awesome guy to deal with and the tech that repaired my vehicle did a amazing job.
1/21/2018
Steven T. VERIFIED CUSTOMER
Vehicle Make : Ford
Good follow up and correspondence. Thanks!
1/20/2018
Douglas J. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciate how clean the car was when returned to me. The repairs done were perfect.
1/20/2018
Samantha B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you for all of your help, Franklin team! I was very satisfied with my vehucle’s repairs. Although it took longer than anticipated, I really appreciate the customer service during the repair time frame. You all made this a stress-free experience. Thanks again for going above and beyond!
1/14/2018
Eric C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Absolutely professional in every way
1/14/2018
William P. VERIFIED CUSTOMER
Vehicle Make : Ford
Liked the updates on progress
1/13/2018
Susan A. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Very friendly and communication was excellent
1/11/2018
George W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Jeremy kept me informed on status and the repair appears to be well done.
1/6/2018
Trent L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thankful for the timely work done by ABRA. Shannon was very nice and helpful!!
1/6/2018
William M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent customer service! Thank you.
12/30/2017
Vicky S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Would not accept a check coming from an account with more than enough funds to cover the measly $500 insurance deductible
12/29/2017
Carlin C. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone at Abra was amazing! So pleased with the entire experience, I will tell everyone I know to go to Abra on Seaboard Lane!
12/25/2017
Ronald P. VERIFIED CUSTOMER
Vehicle Make : Buick
Kept me informed all along way. Good
12/23/2017
Kenneth H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I’m missing parts and my blinker no longer works.
12/17/2017
Tina A. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The experience was excellent. I was kept up to date each day. Doug was awesome. He kept me totally informed. The car looks fabulous, can't even tell it's been wrecked. It looks like a brand new car! I couldn't be happier. I hope to not ever be in an accident again, but if I do I know who will take car of the repairs. I'll also pass along to others the awesome experience I had! Great job to all! A very happy customer.