Called me at 12:30 fridaytold me my car would not be ready until Monday. Called back about 3 and said it was fixed. To be picked up. I could not get there friday. Saturday in their 3 hour window was hard. I had a rental car.y car was damaged when I was not even in it. I returned my car first thing Saturday morning and they where going to charge me for another day. If they thought my car could've been ready could they give me a heads up. Inconvient!
!!!
7/26/2015
Sunil G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent service and a first class repair job
7/24/2015
Gary C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very efficient and fast
7/21/2015
James S. VERIFIED CUSTOMER
Vehicle Make : Ford
Good job. On time and at the estimate. Nice personnel at the Collierville TN outlet. Thanks very much.
7/21/2015
Susan B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
My car was delivered to my house last Thursday with the battery light on. I was told by Denise that when they went to start it to deliver it, the battery was dead, so a charger was put on it for about 15-20 minutes. I was told it wouldn't hold the charge, so a new battery was put in it for delivery. Upon starting the cat at my house on Friday to go to work I noticed the battery light on and immediately called abra. They asked me to bring it in for a voltage test. I went there after work and they did a voltage test. It appears that the new battery was almost dead and now I am being told that there may be something wrong with alternator. When I brought my car in originally for body work, there was nothing wrong with alternator, nor were there any lights on dash. I can only assume that placing the charger on the battery did something to the alternator. I am now back in a rental vehicle and my car is back at abra. Not happy at all
7/20/2015
Diana H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Job well done. Very happy.
7/19/2015
Alex B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great customer service. The whole Team treated me well
7/18/2015
Cheryl G. VERIFIED CUSTOMER
Vehicle Make : GMC
We were called & texted daily with a progress update. The customer service at this branch is awesome. Deidra was our rep & she went above & beyond to make sure we were informed & we were satisfied. From start to finish!
7/18/2015
Olga W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Just awesome customer service and I really appreciated the updates
7/18/2015
Andre H. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I was very happy with my experience at Abra. The employees were very nice and friendly and they kept me updated about the status of my car. My car looks great and I will definitely refer them to a friend or use them again if needed.
7/16/2015
Robert C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done.
7/16/2015
James W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service!!
7/16/2015
Leigh E. VERIFIED CUSTOMER
Vehicle Make : Honda
Always available & quick service.
7/15/2015
Elizabeth D. VERIFIED CUSTOMER
Vehicle Make : BMW
I was very pleased with the services provided. From the daily texts and calls to keep me posted on my car's status and even being provided a ride up the street to my job. Great way to keep customers happy! Great service !
7/15/2015
Jack G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Denise Hayden was the Customer Service Manager that managed my repair at Abra. She did an outstanding job of keeping me informed, getting the repair finished ahead of estimated repair completion date, and inspection of repaired vehicle. She is a great CSM! Also, Mildred the Customer Service Representative at the front desk very courteous, friendly and knowledgeable. My overall rating would be above excellent. Will recommend Abra to family and friends for collision & glass repair work!
7/15/2015
Dana R. VERIFIED CUSTOMER
Vehicle Make : BMW
So glad to have my car back to the way it should be! It's beautiful again!
Thank you!