My first interaction with ABRA was when I spoke with Sheila in the Cordova office. She was incredibly helpful and was able to find a time that was convenient for me. The day I dropped off my car, I met Elizabeth who was to be my point of contact during repairs. She was incredible! She communicated thoroughly at every step of the repair process. She even assisted me in contacting the insurance claims adjuster when there was an issue regarding my rental. Elizabeth truly went above and beyond to make sure that my experience was spot on! This little lady is worth more than what she gets paid!! Thank you ABRA for taking such great care of me and my car.
4/25/2019
Mark J. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks to Mary Franklin for such a great experience. I am very impressed with the customer service I got from her. What I liked most is that she worked with me to minimize expense but I got such a great quality job. ISO 9000 type service from your technicians, even for a small job like this. If I ever hit anyone I'll recommend they come to see Mary and her team. She's that good.
4/24/2019
Matt O. VERIFIED CUSTOMER
Vehicle Make : Kia
Did a great job, updates, and cleanip/ detail of the vehicle.
4/18/2019
David O. VERIFIED CUSTOMER
Vehicle Make : Ford
Liz and Sheila were very helpful and professional. My side window replacement took much less time than I expected and was well done. My windshield was repaired (3 small nicks) and the job exceeded my expectations.
Great job!!!
David O
4/16/2019
Ginger J. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Thank you for keeping regularly informed on the updates of the parts and repairs.
4/14/2019
Marcus W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything, EVERYTHING, with my Abra service and experience was PHENOMENAL!! The customer service (friendliness of the staff, their experise), the timliness, craftsmanship of work, the professionalism was superior. This was my first accident and they took care of me every step of the way. They are a family and I could feel it. Love my experience with Abra. Thank you, Stephanie and Sheila!!!
4/14/2019
Johnny J. VERIFIED CUSTOMER
Vehicle Make : Toyota
You knew about the issue that my car was stopping and sometimes didn’t start. You should have fixed it or informed me of the problem. I didn’t have this problem before the accident.
4/11/2019
Ashley H. VERIFIED CUSTOMER
Vehicle Make : Jeep
I really appreciated the text updates every morning. I looked forward to those messages every morning. The texts put my mind at ease. Every staff member that I encountered was very nice and made sure that I didn't worry. Abra provided great customer service.
4/11/2019
Susan M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service
Kept me informed of origin my vehicle
4/10/2019
Christopher N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Dropped off on a Friday afternoon, told 5 business days, picked up next Friday afternoon. Right on time! And thanks for washing the truck!
4/6/2019
Donald B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great job
3/30/2019
Desiree C. VERIFIED CUSTOMER
Vehicle Make : Honda
Very friendly staff with great customer service
3/29/2019
Paul S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I don’t appreciate being texted at 7am for this survey
3/28/2019
James D. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very Happy,for a job well done, my automobile looks Great
3/24/2019
Phillip S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks!
3/23/2019
Latisha S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The work was not right.scratches that wasn't there are there.an my Camaro symbols that was on rear bumper are not there anymore .letters RS was not put back on.
3/23/2019
Corey Britt. VERIFIED CUSTOMER
Vehicle Make : Ford
No issues, good communication, vehicle looked like new (both repaired and washed).
3/21/2019
Linda H. VERIFIED CUSTOMER
Vehicle Make : Ford
Communication about the work being done on my car was very helpful.
3/21/2019
Tremayne W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the daily updates on my vehicle via text message. It brought comfort in knowing my vehicle was actively being worked on. Customer service was great and my vehicle looks brand new just as I bought it 3 years ago!
3/20/2019
Jeffery J. VERIFIED CUSTOMER
Vehicle Make : Jeep
I had an issue. But it was supposedly fixed but I don't know at the moment of the text. So I will have to get back to this.