I picked up the car when it was dark and did not notice how off-color the newly painted area was. I will be returning to Memphis in about a week and will request that Abra repaint the door with the correct color.
2/25/2019
Christopher M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Updates on vehicle status after the estimated return time has exceeded would have been helpful in managing the use of the rental vehicle. When the vehicle repairs exceed almost a week beyond the initial conversation active communication is both professional and helpful.
The repairs, for now, appear to be good job; so thank you for completing the project.
2/20/2019
Marisol S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Tina kept me inform every step of the way. Called when it was close to finish and once finished called. Always very professional an couteous
2/20/2019
Steven B. VERIFIED CUSTOMER
Vehicle Make : Ford
Greta customer service
2/19/2019
Vanessa L. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job
2/16/2019
Sharon G. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was lied to about my car being ready on Frida. The customer service not good my car has been there since February 4 still haven't got my car no call from them I had to call them That's sad every body is putting the blame on others. I will not be coming back to y'all.
2/13/2019
Daysy C. VERIFIED CUSTOMER
Vehicle Make : Toyota
All companies gave good services
2/8/2019
Brandon P. VERIFIED CUSTOMER
Vehicle Make : GMC
Fast and they did a great job
2/8/2019
Billie B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Abra and insurance could not get the story straight on deductible. Caused me to waste a trip to Abra to pickup car. Insurance had called Abra 4 times to make sure they knew the correct way to bill repairs.
2/5/2019
Jason H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job!
2/2/2019
Bobby A. VERIFIED CUSTOMER
Vehicle Make : Dodge
My bumper didn't fit right there all alot of things they forgot to put on it
2/1/2019
Ann A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Repairs appear to be well done. The customer service people (except for Amber) are not good representatives. They repeatedly told me things that were not true I e that I could bring my car in advance & leave it on the lot, that the car would be ready in a week when it was over 2 weeks & their attitude was not customer oriented.
1/31/2019
Leon A. VERIFIED CUSTOMER
Vehicle Make : Ford
When I left your shop I was under the impression that what we discussed(the repairs )was going to be repaired. No one gave me a phone call explaining to me that we have a problem. Your shop called me saying my vehicle was ready. I get there, I signed the check over trusting these charletens and then they started to telling me they didn't think Geico wouldn't cover the damage to my door. Why not give me a courtesy call, so I can take this up with Geico. I feel like I have been somewhat disrespected. Your body man Lee, started insinuating that I was trying to get something free done to my vehicle. I will never do business with you again.
****-****-xxxx
1/31/2019
Eric N. VERIFIED CUSTOMER
Vehicle Make : Jeep
Worst repair experience, took 3 weeks to fix a small dent and was told 5 days in a row that "we should be done by the end of the day."
1/30/2019
Guy F. VERIFIED CUSTOMER
Vehicle Make : Kia
This car never had a check engine light before abra did this body work. A manifold error that they reset but came right back on. Now car is slow to start, and there is a smell like paint thinner inside the car.
1/29/2019
Christopher E. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff was courteous and prompt. They communicated through the entire process. I am more than satisfied
1/26/2019
Terry A. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
I was in not updated regularly or accurately on my vehicle status. I received conflicting information on multiple attempts to learn the completion date for repairs. My customer representatives reached out to me only after numerous attempts on my part. I was later informed both those individuals no longer worked for Abra. Initially I was told my vehicle would be ready 12/31/18, however it was not returned to me until ****/23/19. I was told it was in assembly, at the dealership, again in assembly, in the carwash, again at the dealership and finally ready for pickup. This has been a most unsatisfactory experience. As a government employee impacted by shutdown it is financially challenging to maintain fiscal responsibility for my vehicle and not have access to it for almost 2 months. The only positive comment I can make would is the front office staff was always courteous and polite when I phoned for information. The one downside was the follow up calls were never timely. For the first time I was made aware of Nationwide Insurance Shop Manager role. He had to step in as my advocate. I sincerely doubt I would ever bring another vehicle in for service. Thank you.
1/25/2019
Jennifer H. VERIFIED CUSTOMER
Vehicle Make : Ford
The initial communication could have been better on how the process works but once everything got started , it was a very smooth process and the work looks great .
1/25/2019
John C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have been acquainted with Abra 4 a number of years and their work is always perfect. The recent work that they performed has my car like new again thank you Abra!
1/24/2019
Crystal J. VERIFIED CUSTOMER
Vehicle Make : Kia
The staff was very friendly and knowledgeable. They listened to my concerns and also went above and beyond to ensure the insurance people took care of business in a timely matter