Caliber Collision - Memphis - Mt. Moriah

I received very good service from Mr Proctor

Abra was very nice and professional and answered any concern that I had. They finished my car faster than expected.

David did a fantastic job keeping me informed of the progress on my repair.

ABRA got me in there and out in no time . Definitely a wonderful place ,great customer service .

They kept me advised

N/A

Everyone I came in contact with was very pleasant and helpful. Also they kept me informed on when to expect my auto to be ready.

Thanks for completing the job in a timely manner and keeping me informed every step of the way my only regrets is that I will have to go to Walmart once again and spend 5 to replace my deer horns that was on the bumper LOL

Great service as always

Good updates thru texts,cosistent updates even Good consistently updates in texts, even with delays that are not Forseen!!????????????

Job well done! Thanks!

I had no worries about the repairs. The team was always nice and very helpful.

You guys always provide great service. I appreciate John and everyone else for a job well done.

My experience started off great with being informed and updated concerning my vehicle. The last week is where I became unsatisfied. For example, Monday December 19,2016 I was called and told that my truck would be ready Tuesday evening. I received a call late Tuesday evening stating that my glass could not be put in in the rear until Wednesday morning and after that I would be really for pickup. Never received a call with an update. I called Wednesday around 1605. I was ensured that only a few small things were being completed and that they would have it cleaned up and it would be ready in a hour or so. I recommended to wait until the next morning because it would have been dark by that time and I would not been able to inspect. Thursday arrived and no call by mid day. I called around 11 and was put on hold for 7 plus minutes with no one answering or a friendly apology stating the person whom I needed to speak to was busy. I hung up and called again and waited another 3 minutes. However finally was able to pick up the truck by 1330. I was promised to have a estimate done on some small little scratches along the door side and hood. But since the process had taken longer than expected the scratches would be buff out at no additional charge. Well once I arrived that had not been done either.

I am pleased with my entire car repair experience. Matt was my rep and he gave me updates on repairs of my vehicle. It's looks even better than I thought. I would definitely do business with Abra in the future. Thank you Abra for stellar service.

Job well done, I will bring it back for anything else.

Get customer service...Always kept me in the loop...Makenzie, Deaundre, and the Gieco guy Matt I believe all were also people. One thing..the light fixture on the driver side sits a tad bit outward then normal

The front desk did not explain anything much when I dropped off the car for repair, no information given for someone that is doing this for the first time. Fixing part and painting is really fast but there're flaw and dripping paint at some spots. Overall it's ok

Excellent service

Very fast and friendly service! I loved the atmosphere and felt like a valued customer!