Keeping me up to date every day as what was happening with my vehicle and on time schedule for repair was awsome
12/14/2017
Desmond D. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional with great communication
12/14/2017
Melanie H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great job on the repairs. Only opportunity is the smell that is in the car is very over powering especially for my children.
12/14/2017
Roderic T. VERIFIED CUSTOMER
Vehicle Make : Toyota
We love our new bumper!! I must say Matt:)...I really want the other light to match my new one. Can you make that happen?
Sincerely,
Mrs. Terrell
12/13/2017
Eddie B. VERIFIED CUSTOMER
Vehicle Make : Honda
After my 2013 Honda Pilot was picked up after 4 weeks with Abra it broke down on the way to work. I was patient while waiting and received frequent updates. However I fully expected the car to be completely repaired and suspect my engine was damaged during the body work at Abra. The updates were good but are irrevelant it I can't drive the car. My customer experience was unsatisfactory.
12/13/2017
Delia J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Communication is the key to success! ABRA informed me every step of the way. Mackenzie was awesome! Keep up the great work ABRA!!!
12/12/2017
Rhonda C. VERIFIED CUSTOMER
Vehicle Make : Ford
You all were extremely quick with the job which I have never experienced. Aaron my rep., was awesome he kept me on point everyday and sometime twice a day. I would recommend you to everyone, very professional and great excellent customer service.
12/12/2017
Hosie H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Exceptional customer service
12/12/2017
Larry W. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Communication was poor. Was not given information as to what exactly had to be done. Promised calls were not returned. Told car completed and it wasn’t. Received a text to pick up car and again it wasn’t done. Was promised a call back by certain time and it did not happen. I had to call to get updates. I was told car was put back together and was reDy for cleaning go when it was not even near that process. Very very poor communication and I am afraid workmanship is not to be trusted.
12/9/2017
Rebecca K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Don’t send inaccurate text messages- if you text me that my car is ready, it should be truly ready.
12/9/2017
Michael D. VERIFIED CUSTOMER
Vehicle Make : Volvo
I was kept informed throughout the entire process.
12/9/2017
Tamika G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was promised by Cole that I would get a brand new door for my 2018. I got only a shell. No one bothered to go over completed car details. They just took deductible gave me my keys and sent me on my way. Only to find out tail light was not working. Tire extremely low. Never again Abra.
12/9/2017
Jamaal W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
There was a dent on the back of the car that was not there when we dropped the vehicle off. The staff refused to make any accommodations. They did not go over a pre drop off checklist to go over existing damages. I feel like I made a mistake choosing ABRA for repairs. I asked if the damage could be repaired there and they refused to do the repair. Completely dissatisfied. I will never have a vehicle repaired there again.
12/6/2017
Sharon R. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good job to Honda Civic and did not take long at all! Awesome job
12/6/2017
Leann D. VERIFIED CUSTOMER
Vehicle Make : Audi
Very thorough and professional team
12/5/2017
Michael S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Car looks great!! Awesome customer service!! Very pleased!!
12/4/2017
Michael R. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service
12/4/2017
James P. VERIFIED CUSTOMER
Vehicle Make : Kia
Please do not rush The readiness of the repairs. And then it is not completely ready. The customer know it's not going to be ready over night. You have great assistance and thank you McKenzie and Alicia
12/3/2017
Brianna P. VERIFIED CUSTOMER
Vehicle Make : Ford
I dropped my car off Wednesday and it was repaired on Thursday. Very please with how fast and nice the service was.
12/2/2017
Leroy J. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair job was timely and professional, I didn’t expect to have my car back so soon.