My repairs were completed in a timely manner. The gentleman handling my case was thorough and kept me up to date regarding where they were in the repair process.
12/31/2017
James C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks to the team.
12/31/2017
Tiffany M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I have a chrome tire rim but you all replaced it with a plastic rim of some sort. This is all afyi spoke with Maury and we verified I didn't want the tires altered and or repaired because I have tire insurance for that but I was asked to pay an extra $80 for that.
This wasn't the worst experience but it wasn't the best either. I do believe it was a break down in communication some where.
12/30/2017
Stacy H. VERIFIED CUSTOMER
Vehicle Make : GMC
Fast and accurate. Thanks
12/29/2017
Melodie V. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thanks for keeping me informed while repairs were done. And to open my car door to find the inside of car had been cleaned along with the outside was a wonderful surprise! Thank you again!
12/29/2017
Brett H. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Had it for a week to fix minor damage. Was notified to pick it up and repaired bumper had very noticeable paint chip. Clearly no one reviewed the work after it was complete. Had to leave it to be fixed again.
12/28/2017
Cynthia L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone in my team was wonderful
12/26/2017
Joseph H. VERIFIED CUSTOMER
Vehicle Make : Lexus
The molding on the window is not right, the molding on the door was not fixed and the hindges on the post were not replaced or repaired. Door also looks out of line at the top
12/24/2017
Eve S. VERIFIED CUSTOMER
Vehicle Make : Buick
Good job. Thanks
12/24/2017
James V. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Not having a lot of experience with body shops, I have to say, no can beat the job and superior customer service these people did. Fantastic. A huge 10
12/24/2017
Erika J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was very nice and professional. My car was taken well care of and I will definitely use again if needed. Great job!!!
12/24/2017
Davita R. VERIFIED CUSTOMER
Vehicle Make : Jeep
I love your system of informing me of the process. Your staff was really friendly and professional.
12/24/2017
Leonard B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My advisor kept me up to date with every step they took to repair my car. He did an absolutely wonderful job. I would definitely recommend this company to anyone looking to have their car repaired
12/21/2017
Brian S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good job!
12/20/2017
Charles B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent work and attention to detail.
Thanks
Charles B
12/20/2017
Gloria W. VERIFIED CUSTOMER
Vehicle Make : Acura
The crew was exceptional. Dave was very attentive and knowledgeable, in the ladies upfront make me feel welcome thank you very much.
12/16/2017
Shantae H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service I received was excellent. The staff was very friendly. I received text messages and phone calls throughout the repair process. They were thorough and took the time to insure the work was done right. When my car was ready Lee explained the work that was completed and told me to bring it back in should any issues arise related to the repairs. It's convenient that Geico is onsite and the rental location is nearby. I used Abra in the past and I am completely satisfied with their work once again.
12/15/2017
Annette D. VERIFIED CUSTOMER
Vehicle Make : BMW
Customer service wass great. Thaank you
12/15/2017
Ricky B. VERIFIED CUSTOMER
Vehicle Make : Dodge
I love the work that was done. I understand that when you guys give estimate dates that time of completion can change but about 4days straight the guy will tell me that my vehicle will be ready the next day but then he would call the following day saying that he need another day. So each day he call I’ll expect my vehicle to be finished but instead it’s him pushing the date back. It’s fine once or twice but 4 times is unacceptable. Then on the day it’s finally finished he calls me to let me know my vehicle is complete and ready to go. I notify him right then that I’m going to be on my way to pick it up kind you I live about 1hour & 30mins out. So we hang up and I’m getting ready to leave then he calls me right back saying that he needs a few hours to get the clear coat on. If you still have work to complete on my vehicle then it’s clearly not finished. The employee name is Marvin that works in Memphis at the one off Mount Moriah road. Other than that he took great care of me I definitely would come again if I needed work done. I would work with Marvin as well if it was my choice. Great guy! Thanks!
12/15/2017
Eddie W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Enjoyed the friendly experience of the receptionist. The are really professional in how they are informative about your business. David the sale representative kept me aware of my truck . Abra was very timely .