It was an excellent experience! The staff were all very professional and very kind. The repairs were done quickly and looked perfect! They even washed and vacuumed out my van. I was very impressed with the entire experience!
3/7/2018
Audretta M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great group of people who understands that keeping the customer in the loop is such a comfort, and with great follow through!!
3/7/2018
Stephen Z. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Very friendly professional staff and great repair work
3/6/2018
Stephanie B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Had to make multiple trips back to shop concerned about light and parts. lol guts are still flickering.
3/5/2018
Sedell G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ronnie was terrific to work with! He kept me informed throughout the whole process, answered all my questions, and I felt that he really cared about me as a customer. My car was ready earlier than expected and although only one side of my car bumper was damaged from the accident, the entire bumper was cleaned up of cosmetic nicks for no extra charge and now looks brand new. Ronnie also came to pick me up from Hertz when Hertz was short staffed and I had been waiting for a while. He let me know that Abra could clean up my front bumper as well if I wanted to get a quote on that, but did not pressure me in any way. Thank you Ronnie! Alicia at the front desk was also friendly and helpful.
3/4/2018
Kimberly S. VERIFIED CUSTOMER
Vehicle Make : Ford
Brian, Mrs. Linda, and Alicia are ALWAYS GREAT! This was my first time working with Marvin and he did a FANTASTIC JOB! He communicated as needed and my car looks GREAT! I refuse to take my car anywhere else because in my mind they will not treat me like ABRA! Thanks so much guys!
3/2/2018
Dennis F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very friendly and professional.
3/1/2018
Malcom W. VERIFIED CUSTOMER
Vehicle Make : Ford
My experience was the worst possible experience that a person could ever imagine. I have never in my entire life had such an extremely horrible experience repairing my vehicle. I was so dissatisfied that I refused to accept my vehicle 3 times. The problem initially started with Abra repairing my vehicle with substandard parts and they thought that this should be acceptable.
They overlooked repairing the car underneath the vehicle, they brought my vehicle back and it was filled with shop dust all over the vehicle, there was tape on the driver side on the rear panel, the Ford decals were not replaced on the back of the vehicle. There was a scratch underneath were the spare tire is located. I recognized all of these insufficient repairs after I was informed that my vehicle was ready and had been repaired.
I was not compensated for my terrible experience with Abra. The only thing he said was “I am sorry”. I just can’t believe that this is the example of excellent customer service. I am beyond disappointed with my experience. Finally, everything was corrected after 3 attempts to repair my vehicle except the scratch.
3/1/2018
Melvyn T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was kept completely informed of the repair schedule.
I picked it up today. No problems so far.
Marvin Bullard was very helpful in explaining things. I also give a HUGE SHOUT OUT to the TWO LADIES at the front desk.
They provided excellent service. They were very friendly and customer oriented.
2/28/2018
Mellean F. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Probably a shorter lengthy of time in repair
2/27/2018
Sandra P. VERIFIED CUSTOMER
Vehicle Make : Ford
All good. Very helpful and professional.
2/24/2018
Maryann B. VERIFIED CUSTOMER
Vehicle Make : GMC
Everyone was great and I really liked the text messages informing me of their progress
2/23/2018
Charlotte S. VERIFIED CUSTOMER
Vehicle Make : Nissan
They get my car to.longe communication was subpar
2/22/2018
Hector S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very impressed with the quality of work performed and the quick turnaround.
2/21/2018
Betty G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent work. THANKS.
2/21/2018
Mary W. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Great job on my car and the customer service was exceptional!!! I highly recommend them to anyone!
2/21/2018
Lynn R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was not looking forward to the hassle after I had my accident. I was pleasantly surprised with the hassle free experience and the time it took for the repairs. Thank you Abra!!
2/21/2018
Betty P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thanks to the team, they were excellent!
2/20/2018
Tommie M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am highly satisfied with your people and their service.
Tommie M