Upon bringing my car in for repair on
Wednesday, 5/8/13, the Abra representative assigned to my case stated she would contact me the next day and throughout the process to keep me informed of their progress, and specifically to discuss the estimate for repairs. After not hearing from her by Friday, 5/10/13, I called and was assisted by a receptionist who also emailed me the estimate (representative did not work that day). I was unable to discuss my concerns about Abra's plans to repair my bumper instead of replacing it, which was not what I expected. My assigned representative did not attempt to contact me until Tuesday, 5/14/13, at which time the message was that my car was ready for pick up. I am very disappointed in the customer service provided during my car's repair. There was little regard for communication as promised and expected by a customer.
5/16/2013
Sylvia L. VERIFIED CUSTOMER
Vehicle Make : Cadillac
It was very encouraging to meet professional yet kind people. I was made aware of the warranty and that was encouraging as well. The white girl (pretty)and Greg are truly an asset to Geico. I don't remember her name but she had cowgirl boots on that first day that I came to get it fixed. Also it was it was raining very hard the day that I brought it over and she assisted me in getting my things out of the car. Wow ! Golden!
5/13/2013
Dennis M. VERIFIED CUSTOMER
Vehicle Make : Saturn
Awesome job with car. Wonderful customer service!!!
5/7/2013
Melvin W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job very professional and keep me inform about all my repairs, the representive we're very friendly excellant customer service.
5/5/2013
Lonnie /. VERIFIED CUSTOMER
Vehicle Make : Honda
I have used you multiple times in the past and the work as well as the customer service is superb! Thank you for excellence!
5/4/2013
John S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Job well done
5/4/2013
Michael B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great quality work , would highly recomed Abra!!!!
5/2/2013
Jazmine P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I received inaccurate updates on the progress of the work and I could see buff marks in the car after the work was performed.
5/1/2013
Melissa F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Patrick and Beverly were terrific.. They are assesses to your company..
5/1/2013
Michael B. VERIFIED CUSTOMER
Vehicle Make : Toyota
First class as usual!!!!
4/28/2013
Dukhee B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Would recommend to friends.
4/27/2013
Deana N. VERIFIED CUSTOMER
Vehicle Make : Ford
Very courteous and professional!!! Loved the text updates. Prompt service and great smiles from everyone - thank u 😄
4/27/2013
Coburn H. VERIFIED CUSTOMER
Vehicle Make : Buick
Greg was great to work with.
4/27/2013
Tarvia C. VERIFIED CUSTOMER
Vehicle Make : GMC
I spoke with my rep. He already know that there were scratches on my truck that were not originally on the truck.
4/26/2013
Ladenia B. VERIFIED CUSTOMER
Vehicle Make : Mercury
Great service. I was kept informed on everything that was going on with my vehicle. Thanks
4/23/2013
Iris B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am a repeat customer. I was once again very happy with my service and the work done to my vehicle .
4/19/2013
Willie W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything work out well
4/19/2013
Ruby L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great company! Excellent service. Courteous, friendly and eager to help in any way. Many thanks to Tony DiFillippo and staff for handling every detail. Highly recommend ABRA for all auto repair and fair pricing.
4/19/2013
Magan K. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the moment I walked in, I was greeted with prompt, professional service( which is really saying something, because they were quite busy at the time.) I received updates throughout the repair process, and my car looks like the wreck never happened- job well done.