After further examination of repair, there excessive visible evidence on front bumper cover repair. The staff was great and time of repair was great. But I can not say I am COMPLETELY satisfied due to this one noticeable flaw.
1/1/2015
Brandon C. VERIFIED CUSTOMER
Vehicle Make : Ford
Abra is a fantastic auto repair shop! I've never been disappointed with my work done!!!!
12/31/2014
Andrea G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was called the night before my car was scheduled to be dropped off and asked to postpone the repairs. I did not feel comfortable driving my car with the damage it had and when I said no, I felt like the employee was upset that I wasn't willing to postpone. Once at the shop, it took nearly 3 weeks to have my car repaired and I felt that was too long. My car was at a suspension shop for a week waiting on parts and then once those parts were in, I was told more parts needed to be ordered. I would have thought that any parts needed should have been ordered from the start. Although I received phone calls with updates, if I called back with questions I felt like I was getting the run around about the process and delays. I had to bring my car back after picking it up because the door was not put back together correctly. Overall I was not satisfied with the customer service and repair process. Although no employee was outwardly rude, at times the tone was condescending towards me.
12/30/2014
Margaret G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very quick and efficient. Liked that you kept me updated daily on the repairs. Job well done.
12/27/2014
James A. VERIFIED CUSTOMER
Vehicle Make : Ford
I was very impressed with the way you kept me updated during the repair process, as well as with the quality of work on my truck.
12/27/2014
Barbara T. VERIFIED CUSTOMER
Vehicle Make : Isuzu
Good Job!
12/21/2014
Glen W. VERIFIED CUSTOMER
Vehicle Make : Ford
Friendly and simple
12/19/2014
Eileen H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
While waiting for a part to come in was exasperating, Jamiel Rivers was most helpful and patient with me.
12/18/2014
Paul F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The job was well done and we were kept informed of the status on a daily basis - just as promised. The car was completed and ready on the day promised. Great Job by Everyone !
12/16/2014
Natilee A. VERIFIED CUSTOMER
Vehicle Make : Honda
Was nice to be kept informed about the process.
12/16/2014
Demethrica N. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I appreciate the way I was kept informed on the progress of my vehicle both by email and phone. You guys where refered by a friend and I'm glad I took her up on it. Thanks again
12/13/2014
Susan S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Did a good job fixing everything to my satisfaction. Very friendly and accommodating.
12/12/2014
Neville B. VERIFIED CUSTOMER
Vehicle Make : Audi
Thanks to Donna who was especially helpful and kept me informed everyday
12/11/2014
George P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I like to thank the repairman who work on my vehicle an Donna Rhodes who did a fine job of informing me about vehicle! Thanks ABRA!!
12/7/2014
Doris C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nice folks doing a quality job!
12/4/2014
Cedric C. VERIFIED CUSTOMER
Vehicle Make : Honda
Customer service is the best I've ever had from a car repair service. Currently, I am unable to inspect car due to daylight restrictions. I will thoroughly exam my vehicle tomorrow am.
12/4/2014
Amara P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have no complaints!I was very satisfied and the team did a great job! I will be recommending Abra to others. I appreciate it all, Thank you so much!
11/28/2014
Alexander K. VERIFIED CUSTOMER
Vehicle Make : Honda
Professionalism and outstanding courtesy!!!
11/22/2014
Micheal P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was not told that my frame was bent .found this out when I had it appraised they told me they could not give fare market value because of this if would have been told this up front I would not have said ok to repair work
11/10/2014
John K. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car is back in its original state and looks great. Thanks for keeping me informed and for fixing it in a timely manner.