Caliber Collision - Wolfchase

Workmanship issues. Post inspection issues. Quality control issues. Need I go on?

Fast service and kept me informed.

Every interaction with an associate throughout the repair process was top notch! 100% satisfaction and will gladly recommend ABRA to any friends or family who need auto bodywork in the future.

Superior work and customer service.

Great service and always kept me well informed of the status. Friendly and courteous staff!

I liked the text messages to keep me informed and the quick turn around on getting the repairs done.

After inspecting my vehicle at AutoNation Honda 385, I discovered multiple issues with the repairs that were performed, in addition to new issues arising as a result from the handling of my vehicle during the repair process. Issues with Repairs Performed: ****. There are gaps in various spots where pieces of the vehicle were taken off and either replaced/reattached. 2. These replaced/reattached pieces/sections have also resulted in them being uneven with each other and not a seamless/continuous continuity throughout the body. 3. The fog lights are recessed inside the front bumper, which clearly indicates the insividual(s) responsible for re-attaching the bumper has ZERO certification from Honda of the 2016 Civic design. 4. Paint tape was left on the inside of the driver side door. New Issues: ****. The entire interior of the vehicle has a white powdery residue, which was not there prior to the repairs being performed. 2. There are black handprints all over the interior roof/ceiling, with what appears to be a black permanent marker spot on the rear driver side area. Kiel stated they would have the car detailed and it would take care of it. I REFUSE TO ALLOW THEM TO SIMPLY DETAIL THE CAR--THERE IS NO WAY THESE BLACK APOTS CAN BE COMPLETELY REMOVED--IT NEEDS REPLACED!! 3. There is a missing piece of plastic on the rear driver side door. 4. There are scuff marks on the steering wheel. This vehicle only had 8,216 miles on it. I was originally advised by the PROGRESSIVE adjuster, as well as Kiel, that the repairs would not be completed until July 27, 2016. Instead, they were completed in 5 business days--AND IT SHOWS!! It shows: ****. POOR CARE 2. POOR HANDLING 3. INATTENTION TO DETAIL 4. CARELESSNESS 5. DISREGARD 6. LACK OF KNOWLEDGE 7. INCOMPETENCY I am forwarding this complaint to the Regional Manager, Amy Ray, at Progressive Insurance, her Adjuster in Memphis, TN, and the Better Business Bureau. I have NO INTENTION of receiving my vehicle until AutoNation Honda 385 personnel thoroughly inspect the vehicle and determine that the repairs performed meet and/or exceed Honda Standards. I will NOT ALLOW POOR REPAIR WORK TO FURTHER DEPRECIATE THE VEHICLES VALUE, above and beyond any depreciation that has occurred from the incident alone taking place.

So far so good. Thank you. Also I was given a guarantee if I have a problem, just call Abra. Thanks

Excellent fast speedy service. I will always take my vehicles to ABRA for body repairs. Job well done!

Wonderful service and beyond my expectations. This was the only option for my repair as I have used them before. A+ service and repair. Kyle was great!

Everyone was very efficient and knowledgeable and courteous. Enjoy Ed meeting everyone and thank you for your courtesy.

Outstanding work and customer satisfaction by Abra.

Nice job!

Your parts came in on time and my car was returned on time.

NA

They did a great job repairing the car.

Great job Really pleased

The work was done extremely fast and it was of high quality. The staff took care of all my needs, helped organize rental car pick up.

Y'all did an excellent job. I think Kyle was the one that helped me and he kept in contact with us every step of the way. I will definitely recommend y'all 10 times out of 10

Everyone was very friendly. I really liked the text messages that were sent on the progress. I would highly recommend you!