Honestly the worst lack of communication & customer experience I’ve ever had.
6/2/2019
Michael M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
A bra did an excellent job fixing my daughters car it looks like new. Thanks for a job well done
6/2/2019
George L. VERIFIED CUSTOMER
Vehicle Make : Ford
You guys did a great job and ahead of schedule time estimated to repair.
Thank you
6/1/2019
Paul B. VERIFIED CUSTOMER
Vehicle Make : Honda
Please don’t contact me. These never ending inane texts is one of the main reasons I am dissatisfied with my experience. That and th fact I had to receive them for 18 days!
6/1/2019
Grace W. VERIFIED CUSTOMER
Vehicle Make : Honda
Job well done!! I love my car and Mike’s customer service
6/1/2019
Jeanne G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job.
5/31/2019
Saquanta R. VERIFIED CUSTOMER
Vehicle Make : Dodge
I absolutely love you guys! Mike is definitely an asset to your company.
5/25/2019
Myra M. VERIFIED CUSTOMER
Vehicle Make : Ford
My experience with ABRA was terrible. Communication on when to pick up the vehicle was terrible. I ended up receiving my vehicle after hours after my husband was turned away an hour prior because they said the vehicle
Was not on the premises. Feel Free to call, I’d be more than happy to elaborate. There is no communication between the staff. Thanks to Desmond for attempting to deescalate this whole mess. The whole
Interaction with Mike was subpar!
5/25/2019
William M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very helpful and courteous
5/24/2019
Anh D. VERIFIED CUSTOMER
Vehicle Make : Honda
MIKe do a good job
5/24/2019
Carmen T. VERIFIED CUSTOMER
Vehicle Make : Honda
Loved the quick return and text updates.
5/10/2019
James L. VERIFIED CUSTOMER
Vehicle Make : Ford
They finished a week sooner than promised. Car looks great.
5/10/2019
Dennis Edward. VERIFIED CUSTOMER
Vehicle Make : Ford
Best experience I’ve ever had with a car repair!! Will recommend Abra to everyone. Thanks
5/6/2019
Holly E. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everyone one was nice and professional. Appreciate the turnaround time and Mike was excellent to work with.
5/5/2019
Fred J. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs were exceptional paint matched the original body and gaps were fitted perfectly. Thanks for the ABRA experience.
5/3/2019
Tommie T. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Could not find the original molding for the front fenders.
The chrome piece that runs underneath the doors are still not tight. I left the car there a extra day for that reason and it’s still not tight.
5/2/2019
Tabitha P. VERIFIED CUSTOMER
Vehicle Make : Scion
Mike was very informative and kept us updated regard the vechical.
5/2/2019
Hassan S. VERIFIED CUSTOMER
Vehicle Make : Mazda
The car itself looks good, but my experience leading up to getting to car was annoying to say the least. I received a handful of text updates and less than half provided significant detailed info on the cars status. However, no details on time or schedule were provided unless I called when I received no update on the previously provided dates or completion. Abra’s reputation for quality repair and paint is known; but after mentioning my experience with others, it became clear that Abra also has a reputation for very poor communication and artificial time estimates. Seems like a simple fix to have a great reputation overall.
5/1/2019
Stephanie P. VERIFIED CUSTOMER
Vehicle Make : BMW
Friendly, kept updated throughout the repair. All questions answered satisfactorily.
5/1/2019
Sheila H. VERIFIED CUSTOMER
Vehicle Make : Ford
Abra was outstanding! Communication was timely as promised. Staff was courteous and informative. Encouraged me to call if I had questions. Completed repair a week from the day I left the car for body work and repair. Did a wonderful job on body work and repair. I was most impressed.