Bobby Rocha is an outstanding service advisor who made the extra effort to advise me about potential future repairs in addition to the repairs regarding my claim. He unequivocally deserves any future promotion he is considered for.
Richie, the general manager, thoroughly reviewed my repairs and paperwork with me after my car was repaired. I don’t know what position he might ever be promoted to (perhaps “Supreme Manager”?), but he deserves any advancement as well.
4/5/2018
Kristopher H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Bobby was a great service manager from start to finish. Service King needs more ppl like him
4/5/2018
Edith D. VERIFIED CUSTOMER
Vehicle Make : Ford
Fernando was superb at assuring I was informed every step of the way, and satisfied with the work being done. And I appreciate Service King's help in arranging rental car pickup and drop-off. Great work!
4/5/2018
Emechainea M. VERIFIED CUSTOMER
Vehicle Make : Toyota
OMG Bobby was Great! The whole team were super friendly. They were so patient with me and that was very appreciated. The results are Fabulous, Thank you All Again.
4/3/2018
April G. VERIFIED CUSTOMER
Vehicle Make : Kia
Brittany was amazing not only with customer service but with communicating with me daily.and thinking about me. My car was back in a very short period and looked amazing. I was so impressed. I'm glad I was referred to you all by my friend and will for sure point people to your direction!
3/31/2018
Jack S. VERIFIED CUSTOMER
Vehicle Make : Ford
I had never taken a vehicle to
Service King, and had misgivings when I was referred by USAA. When I arrived I had no appointment, but your people made an effort to accommodate me. I was given extrordinarry service by Britany, who is an impressive professional. Britany has a very sharp eye when she evaluates damages. She was able to spot some damages that were not obvious. Once Service King began work, I was kept up to date by text messages and Britany called to keep me up to date. I was hugely surprised that I brought our pickup in on Tuesday and was ready fiarse thing on Thursday. Both Britany and I think her boss showed me my repaired bumper, which is perfect. Because of Service King skills, efficiency, and communication I would never take a vehicle anywhere else, and I will recommend you to all me friend.
3/30/2018
Juan V. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Just to let you all know:
Mr. Fernando Trejo was very helpful! I felt lost but he was great to help me with all the questions I had.
Thanks again for helping me!
3/27/2018
John G. VERIFIED CUSTOMER
Vehicle Make : Mazda
It was fast, easy and painless. Everyone was very nice and courteous.
3/24/2018
Kelli W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone i spoke to was very nice and informative. I received multiple updates on the status of my car and was impressed with the communication and professionalism of Service King on S. 1st. Fernando was quick to return my calls even though I know the shop was extremely busy. When he was away from the shop, the General Mgr., Richie, kept me updated as well. I even asked Fernando’s advice on how to remove some paint I spilled in my trunk a year ago— and he and his team took the time to look at it and give me their suggestions. I will 100% bring my car back if necessary in the future and will highly recommend this location to friends, family & coworkers. Not only was the customer service exceptional, they made my car look brand new.
3/23/2018
Catherine G. VERIFIED CUSTOMER
Vehicle Make : Jeep
I felt so taken care of! Professional and helpful and friendly staff, quick repair, constant updates.
3/23/2018
Jan F. VERIFIED CUSTOMER
Vehicle Make : Ford
My car looks amazing! Service was very prompt and professional. Kudos to Brittany for making sure I knew how everything was progressing. Coordination with Enterprise Leasing on the rental car made things go smoothly. I will definitely recommend Service King on South First Street to others!
3/23/2018
Gerard H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fernando could not have been better. He could write a book on what it takes to provide top notch customer service.
I had a very positive experience. Most companies claim to have good customer service, but Fernando actually delivered.
Plus, the text updates were a plus as well.
I have already bragged about Fernando & Service King to my coworkers.
3/23/2018
Kathleen M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Patient, professional, courteous, transparent. I’d go back for any repair.
3/18/2018
Mark S. VERIFIED CUSTOMER
Vehicle Make : Toyota
My service rep Brittani was awesome!
3/14/2018
Celeste G. VERIFIED CUSTOMER
Vehicle Make : Honda
Very kind, respectful and thorough customer service. Great communication.
3/14/2018
John O. VERIFIED CUSTOMER
Vehicle Make : Ford
They were outstanding in all phases of the job. Could not be more satisfy!!
3/10/2018
Ali G. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you very much for the excellent customer service and excellent job and repair and paint thank you so much
3/10/2018
Ian M. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent work
3/10/2018
Carol A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was friendly and professional. I will come back to Service King if I need a body shop again. Far superior to the last body shop experience I had
3/8/2018
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Bobby is great to work with! Communicates effectively and timely