Service King had excellent communication during the whole process and did an excellent job on my car as well. Would highly recommend them.
3/25/2016
Martin F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The Bastrop location went above and beyond by delivering my car to me when I could not come pick it up. Excellent body job And Timely work.
3/18/2016
Adan S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awful experience. To say the process was slow would be an understatement. The initial estimate was four times the time given (because "additional" damage was found). This is understandable when it's clear that the longer it takes, the greater the profit is for them. Customer service? Nonexistent. The associate seemed bothered by my questions and in at least two separate occasions, she just stopped answering them. Had to wait for two days for someone to travel from Austin to finish the job while my car just sat iddle. Had to pick the car up after hours because, contrary to what I was told, it wasn't finished on the morning that it was due. My advise? Drive some extra miles and take it somewhere else. I learned my lesson. I hope others can use this as a warning.
3/18/2016
Melissa S. VERIFIED CUSTOMER
Vehicle Make : Kia
The people at the Service King Bastrop location were very nice and helpful. Everything seemed to go as smooth as possible.
3/8/2016
Sidney A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nice job and I appreciated the wash and vacuum.
2/26/2016
Hugh . VERIFIED CUSTOMER
Vehicle Make : Dodge
All were friendly courteous and kept me updated every day. My truck looked fantastic and "Gabby" was very helpful.
2/20/2016
Devin O. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone I spoke to was friendly and professional. They made the whole ordeal simple and painless. Job well done!
2/20/2016
Anthony F. VERIFIED CUSTOMER
Vehicle Make : Suzuki
The staff was very professional. I thought the texts were very helpful an a great way of keeping me informed. Great job!!!
2/17/2016
Jennifer F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Only one issue and they promise to correct it. Over all a great experience.
2/10/2016
Elias M. VERIFIED CUSTOMER
Vehicle Make : Honda
Your customer service was as impeccable and as textbook as you'd have observed in any training video or manual. I was well treated and the text updates on the repairs were much appreciated. Also, your dealings with the rental car company on my behalf made the whole process that much easier.
However, I am disappointed at the outrageous prices for out of pocket repairs. As much as 500 for a paint knick no bigger that a quarter?? I have acquaintances who have their own body shops (but are not providers for AllState insurance) who do the same quality work for approximately 100 to 150. And I know the quality is the same because I have had repairs with them in the past.
Needless to say, I would consider going back to you all if my repair was fully funded by insurance. But as for the other, out of pocket minor repairs, you've lost my business.
2/9/2016
Mollie R. VERIFIED CUSTOMER
Vehicle Make : Honda
Don't contact me.
2/6/2016
Stephen K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Love the detailed cleaning upon returning my vehicle
2/1/2016
Kathleen A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service!
1/30/2016
John J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Prompt service with a smile and excellent attention to detail.
1/28/2016
Margaret C. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a great job,and were easy to work with. I appreciate their care, making sure the job was well done.
1/21/2016
Elberta F. VERIFIED CUSTOMER
Vehicle Make : Ford
Treated very nice and floor mats and car was very clean when we picked it up.
1/19/2016
Randy C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Service was great and I would use Service King again.
1/15/2016
Yuvisela P. VERIFIED CUSTOMER
Vehicle Make : Ford
I'm so accomplished with the work. Y'all did awesome
1/9/2016
Michael H. VERIFIED CUSTOMER
Vehicle Make : Honda
Very friendly service girl, who always keep me updated. She worked well with our insurance company to ensure that all damage was repaired even that damage that was hidden during the estimate. I would definitely use our local Service King again if needed.