Abra Auto Body Repair of America - Roswell

Very courteous and professional staff. Kept me consistently informed about progress and job was very well done!

Please call us before we, the customer, call Abra about the Status!!! Thank you

My contact Bill was very good, keep me informed all the way work was very good

Car looks great like nothing ever happened. Khemara was very professional and easy to work with. Highly recommend ABRA.

The staffs are very helpful in many ways. They gave me a lot information regardig how my car would get fixed and the car rental insurance. Especially, Khemara and Lisa at the fron desk. Those two are awesome! Thank you guys

I was very happy with the whole experience. Good job guys

Bill was great! Very helpful, informative and kind! I was guided through the entire process with ease and had no negative issues at all.

Outstanding customer service!! Bill is just excellent!!! My car looks terrific. Thank you!!

Great service. I highly recommend Abra. Thank you. Karen D

Thanks for the quick service. Well done.

Job done quickly and completely

Bill at Abra Auto Body Repair in Roswell GA did a fantastic job and was extremely helpful. I received consistent feedback and was very pleased with the final product on my truck. Thank you! If I need any work done on my vehicle in the future I will be returning to Abra.

Some damage to paint behind door that was not there before, door does not lock or unlock with key, door slightly out of alignment

Bill W. Provided great service in this repair as he did in a 2017 repair. Repairs look very good. Thanks, Dave

Well done on time. Thanks

Abra kept me up to date on the progress of the repairs and even completed the work before the scheduled date. I'm completely happy with the process!

Great friendly quick service!

Initially, Víctor was in charge of our repairs. He communicated with me promptly after we sent the car to the shop and told me that it would be ready on July 23rd. On July 18th, he called me to let me know that the repairs were going as planned and that I could pick up the car on Monday, the 23rd. On Monday, I called to ask when I could pick up the car and was told that Víctor was not there, and I was given over to Cameron Taylor, who then became my point of contact. I’m not sure what happened to Víctor since no one communicated to me why he was not working on my car anymore. But Cameron told me that there were some delays and that the car would not be ready until possibly the end of that week, on the 27th. I informed him that I was disappointed at their lack of communication and that we needed the car as soon as possible since we were leaving on vacation for 2 weeks on the 27th. He told me that they would have it ready by then and that I shouldn’t worry. He also said he would call me to keep me updated in the next days, but he never did. On Wednesday, I called to check on the status of the repairs. I spoke to Cameron and he said everything was on track to be done on the 27th, that he would double check with the technician and that he would call me back before the end of the day. He never called me so I assumed that everything was still fine. On the 27th, I called Cameron to let him know I’ll be coming first thing in the morning since we were leaving that afternoon. He told me the car was not ready, gave some vague reasons for the delay. At this point I’m frustrated but try to remain understanding, I voice my frustration and tell Cameron that the car will have to stay in the shop until we get back on the 8th and would pick it up on that day. I also told him that I don’t want the car to be sitting out in the parking lot for 2 weeks, burning up in the Georgia sun. He assured me that they would keep it inside and that it would be ready by the 8th. On August 2nd, Cameron sends me an email to let me know that the repairs are still underway and explain why the they’re still delayed. I thank him for the update and ask him to continue to keep me updated. He said he would, but didn’t hear from him. Since he knew we were coming back on the 8th and he never mentioned further delays, I assumed the car would be ready then. On the 8th, I emailed Cameron to let him know we will be picking up the car in the afternoon and expect it to be ready. He replies by saying that the car is still not ready and that it won’t be until August 17th. Disappointed and frustrated at yet another unexpected delay, my husband calls him. Cameron apologizes and gives us vague reasons for the delays. My husband tells him that we haven’t had a car for a month now, car rental isn’t free, and he needs the car to go to work. Cameron then tells him that they will pay for our rental car until our car is ready. We were satisfied with this offer and asked him to call us before his lunch break to confirm that they would do this. He calls us a few hours later to let us know that he’s checking with his manager, Michael, and that he would call us a bit later. When he calls us back, he says Michael does not want to pay for our rental. We ask to speak with him but he’s “unavailable.” We call back a few hours later, ask for Michael and are told that he’s “not there.” This was at 3pm on a Wednesday. We were wondering how it was possible that the manager could leave work at 3pm in the middle of a work day, or maybe he didn’t want to talk to us? It wasn’t until 6pm that we talk to Cameron again and he tells us that they will pay for the rental. By then, the rental location was closed so we had to wait until the following day to get the rental car. Cameron picked my husband up from home after he got back from work and drove him to the car rental place. We thought that was nice of him and understood that he was trying to remedy the situation. Once we had the rental car, we were satisfied and we’re okay with waiting for or car repairs to be done. A week later, Cameron calls us to let us that the car will be ready on the 17th, but that we’ll get it on the 18th since they were finishing up with the detailing. On the 18th, Cameron dropped our car off at our house and he drove the rental car to return it for us. We thought this was a nice gesture and thanked him for it. Overall, communication needs much improvement. Cameron tried to communicate with us but didn’t do a good job at setting our expectations right. Moreover, his manager Michael is very unprofessional. We were very disappointed with how he handled the situation. Cameron tried his best to fix it for it and he was very professional. We appreciated his efforts but wish his manager would have done the same.

The repairman who worked on my car did an excellent job and Khemara was wonderful to work with!

Bill is a very nice, considerate person. He aimed to please !