I found working with M, and Lorren a wonderful experience. The Abra staff itself, not so much. When buffing by car did not work I called abra back because it was said to me, "if it's not done to your satisfactio we will make it right." So I called back, an appointment was made to pick up my car and at the appointment time a abra person called to say that they would not pick the car because the work had, "already been done." This gentleman, I don't remember his name was umprofessional, rude, and insulting. I solved the problem by asking for M and he took care of it. In addition the inside of my car had grease marks in it when the work was finished. I will acknowledge that the work itself was good. But the Abra employee customer service leads much to be desired. I probably will not be back.
8/18/2014
Patrice A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very good service and frequent updates
8/16/2014
Christine D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jason was really nice and kept me up to date with my repairs.
8/16/2014
Lynderia C. VERIFIED CUSTOMER
Vehicle Make : Toyota
N/A
8/16/2014
James B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Jason took care of my car and me from start to finish. The job was completed in less than a week and I reviewed daily updates of everything. I couldn't be happier with my experience with abra. I hope I don't need ang help soon, but if I do, I know where to go!
8/14/2014
Ricot J. VERIFIED CUSTOMER
Vehicle Make : Audi
Great service, really appreciate that I was kept abreast of the progress, any issues and car delivered as promised.
8/14/2014
Marshia B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome
8/14/2014
Charlene H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Well I guess I am satisfied with your services because you can only fix what the insurancecompany let you.
8/13/2014
Melody J. VERIFIED CUSTOMER
Vehicle Make : BMW
Keep up the good work. I appreciated the daily updates and the timely matter in getting my car repaired and back. Thanks ABRA
8/12/2014
Micah E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service!
8/8/2014
Raymond A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very please with Jason. He kept me inform and was very detail oriented with the entire process.
8/8/2014
Clayton J. VERIFIED CUSTOMER
Vehicle Make : Honda
Unbelievable service from start to finish. Best I've had in any industry in a while. Highly recommend.
8/6/2014
Julie S. VERIFIED CUSTOMER
Vehicle Make : Honda
They made a very stressful situation less stressful. Truly appreciated it.
8/6/2014
Christian G. VERIFIED CUSTOMER
Vehicle Make : Nissan
It was the best Auto Shop I have ever been to. Great Job all around.
8/6/2014
George H. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys did an awesome job,I love the way you kept me informed about my repairs , may God bless you all. Eleanor and George H
8/4/2014
Kirk W. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Good communication and quality control
8/2/2014
Theresa M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for a job well done, I'm very pleased with repairs. And I was also impressed with how you all kept me informed on what was being done to my Toyota Corolla.
Thanks again
Theresa
8/1/2014
John W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service jason kept me very informed.
8/1/2014
Alan B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Only one comment... Apparently our key was lost somewhere along the process. No problem with that, accidents happen. And Steven made sure that the key was replaced and recoded for our vehicle.
However, we were not immediately informed of the issue and thus were confused as to why one set if keys would not work. Again, I am not upset with the lost key. But should it happen again, I suggest that the customer is immediately informed so that any other keys can also be recoded.
8/1/2014
Denali L. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job! The paint blend, truck repair and dent removal were top notch!
Thank you Paul for helping me get my car into the body shop!
A plus job team!