I experienced extremely poor communication throughout the entire process. Tyler clearly had no idea as to where my car was throughout the repair process. I finally gave up and asked him to call me once the vehicle was completed. A week went by and I decided to call Tyler for an update. The car was ready yet Tyler was on vacation and never chose to call. Had I not called I would have never known that my car was ready.
7/6/2016
Doss P. VERIFIED CUSTOMER
Vehicle Make : Fiat
Great customer service
7/6/2016
Michelle Y. VERIFIED CUSTOMER
Vehicle Make : Honda
Fantastic job and lovely customer service! Thank you so much for your amazing work and for your professionalism and for your speedy work! You have left me very impressed with your establishment and I will certainly be happy to recommend to others the stellar quality of your craftsmanship!
7/2/2016
Lauren R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great experience!
7/1/2016
Lindsay C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was given an inaccurate impression of how long these repairs would take. I was initially under the impression that I would have my car back in a week and it ultimately took 28 days. Over the course of two weeks I was told three times that the car was "heading to the paint process"- which made me realize that the car wasn't making any progress. I received a few update calls from ABRA but there were many times when I has to be the one to reach out after hearing no update for 3-4 days. When I would try calling ABRA the line was always busy and would disconnect me rather than sending me to voicemail. When my car was ready on June 30 at 6pm the ABRA representative seemed to expect me to come pick the car up before they closed at 8 that night. When I explained that I was busy (hosting a dinner party) I was strongly encouraged to pick up the car that night because "it's the end of the month and we want to count it as a sale for June." Overall the repairs turned out just fine. My car is fixed and I appreciate that. But I'd encourage you to reevaluate your approach to customer service. My experience with your team made me neither want to return to ABRA nor recommend it to friends.
7/1/2016
Mary P. VERIFIED CUSTOMER
Vehicle Make : Nissan
My point person was outstanding! John? I think his name was he's on crutches and performed superb!
7/1/2016
Elizabeth R. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for the daily updates--it really helped to be informed! Thank you for going above and beyond with delivering my car once the service was complete! Thanks to John and the Abra team, we will be back!
6/30/2016
Amanda E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone I interacted with was extremely nice and helpful! They answered all of my questions and made sure I was kept up to date throughout the process. The only thing I wasn't happy with was that when I dropped off my car I was told my car would be ready in a day or max of 2 days. However, it took almost a week for the repairs to be completed,
6/29/2016
Maureen H. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone that helped to take care of me, my car & the rental was so wonderful and professional. I appreciated their hard work in getting my car back to me in amazing time! THANKS ABRA!!
6/26/2016
Lee H. VERIFIED CUSTOMER
Vehicle Make : Volvo
I'd heard positive comments about Abras before but was completely impressed with the courtesy and professionalism I experienced. The empathy I encountered from everyone I dealt with from reception to completion was beyond anything I expected. Each employee/employer seemed pleased & proud to be where they were. Good for you. And for our community at large.
6/25/2016
Wayne M. VERIFIED CUSTOMER
Vehicle Make : Ford
From start to finish my experience was excellent. I walked in and was greeted and helped immediately. I had a my car coming in via a tow truck and wasn't sure how to get the process started. Tyler Miles and another Abra employee were at the front desk and helped me understand how to get my car in for the the repair. Throughout the process Tyler kept me up to speed with every stage of the repair and I could make all of my plans accordingly. It took a little longer than I'd hoped but I was confident that the time was well spent on paying close attention to detail. When I got my vehicle today not only did everything look great, I was able to complete a 160 miles drive out of town with my car running perfectly after some pretty extensive work with some major parts and labor. Overall grade on everything from start to finish a solid A. I had work done at this same facility before (not my choice, the other person's insurance company used Abra Buckhead), which is why I picked it again this time for my needs. This experience was even better than the first.
6/24/2016
Jehane G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Work completed much faster than I anticipated, friendly and professional staff
6/23/2016
Gary F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The bodywork and repairs look terrific. The car was clean and completed early. Based on that, I provided the completely satisfied rating. Although the communications on my repair were horrible. Called repeated times to get an update and never the courtesy of a call back. If additional information is required , please let me know. GF
6/23/2016
Melinda L. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job, thank you!
6/23/2016
Eric B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
John provided me with frequent updates on the status of my car. He was polite, personable and professional.
6/21/2016
Agustin L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very professional team . I was very satisfied with the work done on my vehicle and how I was treated by the employees. Will recommend to all family and friends .
6/20/2016
Caroyln C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Upon leaving the shop, noticed the tint was scratched on the driver window about 2 miles from the shop. Because of the over cast I reached on the floor if the passenger side to find my $30 umbrella wasn't there. I opened the list gate when I arrived home to find glass in the back, plus the umbrella wasn't there. I was with my family a few hours later, when I leaving my son told me he wanted to show me a nail in my tire in an area that can't be repaired, I came straight home from the shop and didn't make any stops. I am satisfied with the personal service I received from Abba but I'm not sure of the service that I received for my car. I am coming back to yhe shop on Monday.
6/19/2016
Nancy V. VERIFIED CUSTOMER
Vehicle Make : Lexus
Josh, took care our my expectations very well! I asked for some extra attention to one place on the bumper and he went the extra mile to make it right .
ABRA/Josh did a great job putting us back to "almost good as new".
6/18/2016
James Y. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Work looks great. Kept me updated throughout
6/15/2016
Christophe L. VERIFIED CUSTOMER
Vehicle Make : Kia
There were scuffs and marks on my car that were not previously on it when I first brought it. It was addressed but not thoroughly and I can still see some things that obviously happened in the shop that were not planned. I would still come back to abra but that was not how I expected things to go.