You will be hearing from me tomorrow. There are scuff marks dented in my steering wheel, the subwoofer in my car was pulled out of place and not put back, my trunk was completedly messed up including the carpet, and there is a significant slash in my back right tire. This is unacceptable considering cost of repairs and these are damages that occurred after my car was dropped off.
5/31/2018
Ann R. VERIFIED CUSTOMER
Vehicle Make : Toyota
All of your team was very nice ???????? to me ,, let me say Thank y'all for great ???????? to my main Lady Linda I appreciate u soooooo much for your words & deeds of kindness,, to the guys that wash my car ,Thank u????????.. I was blessed by y'all ,, if I ever need service again,, I would come back & recommend your shop to who need y'all ,,????????????????????????Y'all are the Best"!!!
5/30/2018
Shelley S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Car was supposed to be ready on Friday and wasn’t ready until Tuesday
5/29/2018
Ronald K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Justin was great and super helpful! Loved the email updates. My car was finished in a good amount of time.
5/29/2018
Marybeth A. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Andre was great, but it was a chore getting scheduled with your front desk and obtaining car rental approval from the insurance company, AAA. Arrived early for 8 AM drop-off appointment and front office entrance was locked and dark until almost 8:15. Staff explained "their meeting ran over", so several customers, including myself, were just waiting in the parking lot. Repairs appear OK, but customer service needs work.
5/23/2018
Hamani N. VERIFIED CUSTOMER
Vehicle Make : BMW
Wonderful service!
5/23/2018
Beth C. VERIFIED CUSTOMER
Vehicle Make : Honda
Loved Jasmine. She was very friendly and knowledgeable and also handled my claim quickly and efficiently. I appreciated the text updates on the status of my car as well. My car looks great. All in all wonderful service.
5/23/2018
Avis C. VERIFIED CUSTOMER
Vehicle Make : Ford
They were so helpful,and I thank them very much
5/23/2018
Troy K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Fast, courteous, and friendly!
5/22/2018
Christine E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Justin was great. The inside of the new car parts were filthy.
5/21/2018
Emilie K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great Job. Thank you
5/20/2018
Scott H. VERIFIED CUSTOMER
Vehicle Make : Honda
Will come see Andre Mon about a spot missed this am that just needs buffing.:)
5/20/2018
Hashem D. VERIFIED CUSTOMER
Vehicle Make : Porsche
The repairs were good and the person managing our case was great. Howeve, they have a mess inside the car. Things are so dirty. No care in keeping the car inside clean. They should have cleaned the inside.
5/19/2018
William B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I worked with Andre throughout the process and appreciate his communication and coordination. Car repairs are always a headache but Andre quarterbacked well and made sure I was satisfied by the time I picked up the vehicle.
5/18/2018
Charles A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Jasmine did a great job! I was very happy with her.
5/17/2018
Mike K. VERIFIED CUSTOMER
Vehicle Make : Kia
Justin Elkins was very helpful every step 9f the way. After looking over the damages of my car he ensured me everything would be fixed. He was also very helpful in keeping me updated throughout the process which I really liked. After a couple of weeks I came back to see my car and it looked good as new. I'll definitely be recommending Abra for its professionalism and top customer service skills
5/16/2018
Jonathan A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jasmine was great. You have a seamless process working with USAA and the rental company. All things considered, I couldn’t believe how easy it was. Thank you!
5/16/2018
Richard P. VERIFIED CUSTOMER
Vehicle Make : BMW
Great experience, expected the experience to be grueling and time consuming but they took care of everything and were on top of keeping me updated throughout the process. I am very pleased with my experience.