My van looks amazing and was completed faster then anticipated! I'm pleased with the work and wil come back here for future needs. Mike went out of his way to make sure I was satisfied and able to pick up my vehicle as soon as possible!
12/14/2014
Mario D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
ABRA's service was amazing. They kept us informed every step of the way! Our vehicle was in the very best hands. Thanks!
12/13/2014
Douglas H. VERIFIED CUSTOMER
Vehicle Make : Acura
Very thorough - very professional!
12/12/2014
Stacie C. VERIFIED CUSTOMER
Vehicle Make : Buick
The team at ABRA was great. Mike was absolutely wonderful! The text communication as well as update calls every other day were perfect. Frankly I have heard more and had a better experience from ABRA than USAA. I heard from my adjuster once for initial call and he has been unreachable since. Mike, Teresa and team are true assets to your organization! Thanks so much!!!
12/12/2014
Jenifer P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for working diligently to get it done and keeping me updated. The service was great and the car looked wonderful.
12/10/2014
Hollie T. VERIFIED CUSTOMER
Vehicle Make : Mazda
The staff were great. Mike kept me informed, and i didn't have to retern the rental, just left it at the shop. ABRA!! You've got my business.
12/10/2014
Natalia M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mike provided amazing service!
12/8/2014
David C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great personal involvement with the entire repair process by Mike Dressel and Team.
12/8/2014
John D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service!
very pleased with repair
12/8/2014
Alan K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Mike made this repair a great experience
Thank you
12/7/2014
Brian And. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Great attention to detail! Even with their heavy work load, mike was kind enough to make sure everything was perfect on my Torrent!
12/7/2014
Catherine M. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent customer service
12/7/2014
Robert C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I cannot imagine having a better experience. I was able to effortlessly set up the initial appointment the day after my accident to asses the damage to my vehicle. The ABRA personnel would have seen me the same day.
I was met by a courteous staff and assisted directly by Jason Campbell. Mr. Campbell provided me with an estimate for the repairs that could be seen, explained the components of the estimate very clearly and gave me a target date for the completion of repairs.
Once my car was in the repair process, I was provided an immediate update that an additional bracket would be required and I authorized the work. During the repair process, I was provided routine and helpful updates toward the status of my repairs.
In the end , my repairs were completed ahead of schedule , within 18.00 dollars of the estimate. The service, the professional and courteous staff and the repairs to my vehicle all met and exceeded expectations.
Kind Regards,
rlc
12/6/2014
Joseph T. VERIFIED CUSTOMER
Vehicle Make : Ford
Kept me informed
12/5/2014
Joseph R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mike was awesome! Really appreciate the time and focus to giving me a great customer experience!
12/5/2014
Dominic S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service beginning with the receptionist, repair dept, including service representative, Jason
12/4/2014
John F. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really appreciate mike's help and the super fast service! I was only without my van for about 32 hours and it was so awesome to have it back quickly looking beautiful! Huge thank you to mike for calling me as soon as it was ready and staying late so I could pick up my van right away without kids and without waiting for the next day and juggling my 3 yo twins during the pick-up!!
12/4/2014
Richard S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Nice job. Good service. You need to advertise. Factory quality without the factory price.
12/3/2014
**** S. VERIFIED CUSTOMER
Vehicle Make : Toyota
They gave updates and kept me informed of the progress
Courteous
12/1/2014
Jessica M. VERIFIED CUSTOMER
Vehicle Make : Honda
Jason was beyond amazing and made sure I was informed 110% of the time. I always knew what was going on with my car and had an update daily. Thank you Jason for all your help and the updated on my car.