Abra Auto Body Repair of America - Morrow

Loved the "text" updates along the way!

Job well done and very friendly people. Thank you anra

I really appreciate the work on my Chev Malibu Maxx Lt,I would definitely recommend anyone to have their car repaired at Abra GA Morrow, because they do a very satisfied with the work they did to my car.

I was very pleased with the customer service and the awesome job they did on my van. They kept me updated with the progress and made the situation easy. I would highly recommend to anyone to go to the Morrow location. I want to thank Jacob Ninan and Dan for a great job. It is very hard to find great customer service and awesome work.

Yes

Did an awesome job

Prompt and courteous scheduling, service, and delivery.

I was completely satisfied with the work on my vehicle. The was very friendly and explains all information that was provided to me.

I appreciate the professional manner of everyone I've come to know at your Morrow, Ga. Location.

Personal was very professional and courteous and they exceeded my expectations. I would recommend your to anyone that ask me. Thanks and please commend your personal at this facility.

ABRA has always done excellent work for me and I have referred them to all my friends.

Very professional and helpful. Explained everything to me completely. Explained everything to me completely. Got it back quickly and it looks great

It really took longer than we expected, but so far the workmanship look good. Will be more confident after a month. Thank you.

Great customer service. Fantastic updates on time. Work was completed in a timely manner. Thanks

Fixed it. Looks good. They went above and beyond by getting it done quickly and cleaning the car. That's the kind of thing that keeps me coming back.

Sir/Madaam Good morning. Firstly I'd like to commend the excellent work performed by the shop personnel at the Morrow, Ga shop. I am really impressed with the work that was done. However, I had two incidents that really soured the whole experience for me. The first incident happened on 3/5/2016 at about ****:00pm pm. I hadn't recieved a call that Friday about the repairs after being informed Wednesday that my vehicle would possibly be ready that Friday. I went by the shop to check to see if it was ready and I found the shop and office closed. However, my car was parked outside unsecured and unlocked in the customer service parking space. I couldnt believe that my vehicle was being handled so carelessly! So I took a couple of pictures of the car and when leaving to go get the spare key from my wife, I noticed a shop employee on the side of the building with a woman and child, looking at a van with the hood raised.I drove over to him and informed him that my car was unsecured and unlocked on the side of the building. He said he'd take care of it for me. As I left I thought it was strange that my car was the only car left out and absent a sensable explaination from the customer service manager I now suspect that the person I encountered on the side of the building was driving my car after shop hours. The second incident happened when I came to pick my car up after the repairs were done. Dan Civil informed me that my deductible was 1000, and I told him I was aware of that as I was writing the check and handed him my drivers license. For some strange reason he said he's not familiar with the check system, as he was typing in my information. After two failed (?) attempts he asked me if I had ever bounced any checks because the system wouldnt accept my check? I told him I've never bounced a check in my life, however I can pay with my debit card if necessary. He agreed that would be better and processed my payment via debit. To be fair he did state that maybe my bank (PNC) wasn't in the system, but that statement came after he insulted my integrity. I was absolutely taken aback that he would ask me such a question, but I was happy to vet my car back, so I didnt make a fuss about it, I just transferred my property from the rental and went my way. The next day, I had some questions anout my backup camera and came to the shop to inquire about it, and decided to talk to the General Manager Jacob Ninan about the two incidents. Mr. Ninan apologized for the behavior of Mr. Civils and offered me a free auto detail to sort of make things right. However, he didnt address the incident about my car being left unlocked and unsecured in the parking lot. I wish that I could have given all 10's to my overall experience, but I must say it was a bitter sweet experience. Regards Donald P

Called and spoke with Dan and got a knowledgeable person who helped me with our needs. I have already told other friends of my experience with Abra, will be back h

Good service and kept me updated well

I liked the efficiency and courteousy Of the staff. I liked the updates by text which kept me abreast of what was happening during the work on my vehicle.

They performed the work quickly to my surprise and each day they kept me updated on the status of my repairs. I was absolutely pleased and surprised. I would recommend them to anyone!