Service representative Chandler was very thorough with details regarding options for parts, labor costs and estimated time for repairs. To my pleasant surprise, the repairs were completed far ahead of estimated schedule. I am extremely satisfied with the repairs performed.
Chandler was also courteous, professional and persoable. He demonstrated knowledge & expertise in the industry, which helped me make a decision in my best interest.
A note about the rest of team members: Joann and Justin were very helpful in coordinating with Chandler to ensure a seamless coordinatinated service.
Thank you for a job well done!
6/18/2018
Charlene D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Justin is totally awesome, he kept me updated, and provides me details of day by day repairs on my car. Justin has excellent customer service skills, and very thoughtfull.the service was on time. Thank you Justin!
6/17/2018
Lourina D. VERIFIED CUSTOMER
Vehicle Make : Nissan
I would like to say hat off to Scott
He keep in contact with me to let
let me know the status of my SUV.
Good Customer service .
6/16/2018
Ronald R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mr. Chandler took care of two claims on my car at the same time. He did an excellent coordination and the repairmen did an outstanding job.
6/14/2018
Betty F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great staff and great service. Appreciated the message updates during the process. Scott was professional and helpful
6/13/2018
Adoboe K. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm very glad to get my car back in short time.thank you guys.
6/13/2018
Gail S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The only thing I was not satisfied with was how filthy the inside and outside of my car was. The inside was filled with white dust all over the dash screens, and seats. The outside had not been washed. So I went to wash it and cleaned the insides myself.
6/13/2018
Latasha G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Chad was very good. He took care of me and got my car ready in a timely manner.
6/9/2018
Eugene Carlton. VERIFIED CUSTOMER
Vehicle Make : Ford
Great Job. Very pleased with the work done and communication.
6/8/2018
Nancy C. VERIFIED CUSTOMER
Vehicle Make : Toyota
They drained out the battery and cost me have to replace it cost me $150
6/8/2018
Deborah H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I truly enjoyed the process of getting an updated text from my adjuster about my vehicle until the completion of my vehicle was repaired.
6/7/2018
Charles W. VERIFIED CUSTOMER
Vehicle Make : Ford
Shawn Ashmore was thorough and ensured that I completely comprehended the process. He delivered what he promised. I could not ask for better service.
6/7/2018
William Tina. VERIFIED CUSTOMER
Vehicle Make : Dodge
The windshield and side mirror has spots that looks like paint. After I left and was facing the sun, I could hardly see through it. My daughter tried unto clean it, but it wouldn't come off. There was also a quarter tank of gas missing.
6/6/2018
Felessa S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Abra personnel was very professional especially my POC Justin. Thanks for everything.
6/3/2018
Dwight H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Scott was fantastic!
6/1/2018
Vicky V. VERIFIED CUSTOMER
Vehicle Make : Ford
I had a wonderful experience at Abra. The process of repairing my car was clearly explained to me and I received updates regarding its progress eveey day.. The office’s staff was professional, knowledgeable and friendly. I will recommend Abra to all my friends.
5/31/2018
Daton Y. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very professional, great customer service, & quick work
5/31/2018
Gary Y. VERIFIED CUSTOMER
Vehicle Make : BMW
The experience was smooth for me Justin did a great job communicating with me about every step they took all the way to completion
5/31/2018
Donald T. VERIFIED CUSTOMER
Vehicle Make : Ford
Justin made it a very Carefree experience which is what I needed after dealing with the particular insurance company so very good to have an experienced person like Justin thanks
5/30/2018
Justin K. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
I was more than satisfied everyone is very wonderful I will come back again