Vehicle was dropped off greeted professionally. The vehicle was a bumper repair front left side. I was given two separate days for pick up extending out to approx 11 days. Brad informed me a problem with paint color so he wanted to send it back to paint. Then once I receive call to pick up, the bumper looked good with no complaints to note. But my trunk space was in disarray, the compartment for the spare was open ajar with several pieces of plastic in the wheel well of spare tire. The tool bag was empty unsure if all my accessories were accounted for. The car jack tool was the only tool located and brad placed it back in the bag. I asked why my trunk was in disarray, brad replied the technicians were probably matching the paint codes etc. It sounded absurd and insulting being informed of such when there are collateral methods to retrieve paint information. I was left with uncertainty being informed of a validated reason as to why my trunk space was in disarray if my front bumper was the repair. I did imform my insurance company of the matter in which they assured me would reach out to ABRA.
1/16/2018
Everett B. VERIFIED CUSTOMER
Vehicle Make : Dodge
I appreciate the updates and the professionalism! Thank you!
1/16/2018
Gale R. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car looks beautiful.like it did before.would recommend friends and family to Abbra
1/13/2018
Layotta M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I have used Abra for most of my cars an suv your service is super and your employees or very knowledgeable
1/13/2018
Diane L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Staff member was through in explaining how the process would from start to finish, and it flowed just as he said. They made it so easy, perfect no room for improvement
1/13/2018
Herbert M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Audrey was very helpful and informative. As well as the other staff. The work done looks good.
1/12/2018
Lutrease C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Appreciate tht dedication to customer satisfaction. Awesome!
1/11/2018
Marie E. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job!
1/10/2018
Selina E. VERIFIED CUSTOMER
Vehicle Make : BMW
Keep up the excellent work!
1/6/2018
Keith C. VERIFIED CUSTOMER
Vehicle Make : Ford
Need to get there text messaging fixed. The workmanship on my Ford was great
1/1/2018
Joyce L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very pleased about the text messagesto keep me informed of the status of my auto repair. The young man who was assigned to assure the job would be accomplished in a timely manner and efficiently, made sure everything stayed on task. The customer service was excellent and each person I spoke with, concluding the young lady who brought my vehicle around, provided me with all needed info about the repairs and warranty. Thanks to the team who worked together to get the job done. Thank you much!
12/27/2017
Lloyd J. VERIFIED CUSTOMER
Vehicle Make : Ford
Something feels and sounds like the suspension loose. Parts missing that seem to be irrelevant to repairs made.
12/27/2017
Keshia D. VERIFIED CUSTOMER
Vehicle Make : Ford
ABRA is an "A" class company that does excellent work combined with excellent customer service. Thank you for a job well done!
12/27/2017
Daniel N. VERIFIED CUSTOMER
Vehicle Make : BMW
Audrey was by far the most professional customer service experience I've had in a long time. She was patient and she listened to my concerns. I know customers can be intense but I like the way she took it in stride. She also keep me informed and has a wonderful personality. Value your employee.
12/22/2017
Stephanie T. VERIFIED CUSTOMER
Vehicle Make : Dodge
I am very satisfied with the body and paint repair done to my 2014 Dodge Durango ... happy to say that Mr.Blake and Mr. Jesse did an excellent job !!! This is the second vehicle that they have work on and I’m pleased to say that they are very professional !!!
Happy with customer service received overall :)
12/22/2017
Lana M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
When the car was pulled upfront, I was so impressed because it looked like a new car. Before the work was done on my car, I felt violated and unsure if I would be comfortable with my car since the theft, but you guys made it possible to forget that my car was stolen. I would like to extend my gratitude in complete appreciation on a job that exceeded my expectations and I am forever grateful.
12/21/2017
Ja-mik B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Repair was completed in a timely manner! Also they kept me well informed about what was going on!
12/17/2017
Beverly B. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm really truly happy with my experience at Abra. The staff was pleasant and met my every need and more. The Customer Service Mananger went out his way to meet my car repair needs. I never would have expected such thoughtfulness with even fixing my CD changer that was jammed. You guys Rock at Conyers. I hope they know how much I appreciated everything they did.
Thank you soon much for making my car come back from the graveyard!!!