The "updates" that came through the texts were not helpful at all. I had to call
to find out that there was a delay because the insurance company hasn't gotten back about some additional repaired that were needed. I got several texts throughout the first week after I brought my car in that said "don't worry everything is fine." Then I got a phone message a week and a half after I dropped my car off saying they were just starting the repairs. If the texts aren't actually going to tell me what's happening with my car them I would
suggest not using them anymore because they just got me frustrated.
6/2/2013
Debbie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Our only complaint is that Abra did not do anything we wanted outside of the damage. We had hoped that we could have knocked out some other small items while our car was already in the shop.
6/1/2013
Juanita F. VERIFIED CUSTOMER
Vehicle Make : Volvo
Excellent job. Very accommodating. Daily texts on progress. I would gladly recommend.
5/28/2013
Tony M. VERIFIED CUSTOMER
Vehicle Make : Isuzu
Steve was great to work with and got me in and out quickly and right on time. Very pleased with entire process including the price.
5/24/2013
Todd C. VERIFIED CUSTOMER
Vehicle Make : Honda
Poor quality and didn't do what I was told was going to be done. This is a brand new car and now I have to bring it back to be re done!
5/22/2013
Edna T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nice professional job.
5/21/2013
Manfred J. VERIFIED CUSTOMER
Vehicle Make : Mercury
Very professional environment and staff. I have had several experiences with different body shops but never an Abra location. The entire experience from start to finish was impressive. I will highly recommend to friends and family.
5/18/2013
Catherine S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
There is a problem with my seat belts. When I tried to call, the phones were busy and no one answered. I will have to contact them next week to get the issue fixed.
5/17/2013
David S. VERIFIED CUSTOMER
Vehicle Make : Kia
I appreciate how you had daily contact to keep me updated on the progress of my car.
5/15/2013
Sharon L. VERIFIED CUSTOMER
Vehicle Make : Honda
I stil need to have it looked at. There is a rattle in the door and it seems to be scraping on frame
5/14/2013
Laura J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am very happy with the work and quickness of the service I received. If I or anyone I know needs any work done again I will suggest you.
5/11/2013
William M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Make sure parts are on hand for repair before starting job
5/10/2013
**** S. VERIFIED CUSTOMER
Vehicle Make : Mazda
The abra team is fast, curtious and very good at what they do! I recommend them for any and all automotive body work needed.
5/2/2013
Charles H. VERIFIED CUSTOMER
Vehicle Make : BMW
They made sure I was 100% satisfied. Nice work.
4/29/2013
Michael J. VERIFIED CUSTOMER
Vehicle Make : Ford
Great communication throughout the entire process. Quick fix.
4/25/2013
Starla S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Stephen was great through the entire process and the car turned out great!
4/25/2013
**** F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Outstanding job done, keep up the good work.
4/20/2013
Lorraine Z. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything was excellent and the car looks like new... There's only one little detail I think when you were putting everything back together you overlooked that the headliner had dirt fingerprints and the roof looks dirty now... Other than that I'm satisfied