Abra Auto Body Repair of America - Douglasville

I was very well informed and understanding about my situation.

Great team

Chris was great, kept me informed all through the process.

Great job. I appreciate the way I was kept updated about my vehicle.

Kept me informed about process, quality work performed.

I appreciated the daily text updates and periodic emails on the status of my car. I also was very thankful for the superior customer service of providing me a car due to inconvenience of not having my car on the last day. I will definitely recommend Arbra to friends and family if the need arises.

Very friendly and thorough in handling my claiming from the rental car and staying an extra hour to ensure I got my vehicle...a one stop repair center....Thanks

I love the work that was done just don't like the way I was informed of updates and they were not accurate with what was going on so I could not get my car back for weeks because I had no idea I was supposed to sign a paper stating prior injury even if I didn't sign they would not work on my car I felt bullied I drove my car in there and then they tell me possible transmission problems smh so I signed after delaying the work then they tell me after thanksgiving and took another week thurs of the foowing week they state car is done got that call around 4 pm I picked it up Friday the 4 th of dec .emailing me important needs I didn't like because I was getting updated text that were not stating I need I to come in I wasn't checking emails it was just an overall horrible experience they told me my car was in prep already started and taken apart on Monday before thanksgiving I signed took another week had my car way to long for a small job and did not informe immediately of issues if they did I apologize for possibly missing something but I was shocked I needed my car and also needed a working car back !

Please call me at ****-****-xxxx. Thank you. Dawn S

I like that I was alway kept up to date on the progress of my vehicle and how your company treated my vehicle as if it was their on personal vehicle. Thank you

The left headlamp had no issues before taking to Abra. Following repairs it is now filled with condensation. This needs to be corrected and is now going to take even more time. I was told it would take 4 days to have my car repaired. The car was in he shop on Nov 24 and I didn't get it back until Dec 3 and now it still has an issue.

Thank you for your prompt and professional manner in the handling of my car repair. Everyone was so nice ???? Abra gets ????%

Really neat experience to see everyone working independently knowing their jobs and how to do them yet every one worked together as a whole. Excellent female team on the front end for initial customer contact. Clean facility. Efficient and effective service Just awesome service overall... I would refer others and come back too. Rental service on site was a plus

Chris constantly kept me updated ok the status of my repair. He was professional and very pleasant to deal with

Excellent service.

Well at first glance everything looked OK as soon as I left I went home got out of the car and started looking at the repairs . I saw that in the middle of the area that was approved to be fixed there was still scratches and nicks in the paint that work fixed I also came across a gal that looked like they tried to cover it up with paint which by the way the paint job looked horrible in certain areas there was a gouge under my strip molding on my passenger side door that was not there and was not due to the accident. I called the body shop right away spoke with Kristin she said bring it back up here will take a look at it, so I took it back up there we looked at it I showed her the pictures of the vehicle the day of the accident and showed her my concerns explain to her why I was unhappy they did say they would take care of what I pointed out to them so we will see what happens when I pick it up this time. I will not be leaving if it is not fixed. I love the office staff though very pleasant. Just not happy with the paint work very uneven and not smooth ruff, and the new crease or Galjour Mark that wasn't there before and was not caused from the accident and no one said anything I guess they just thought I wouldn't see it but when you tell me you have to pry off the molding and I see that Kris and then you try to tell me it's part of the car when it clearly isn't and when you run your finger crossed it you can clearly feel that there's a gouge there and it was tried to be covered up with paint I don't appreciate being lied to

They were very professional and helpful. Kept me well updated.

My truck was delivered with out the bed cover, and one of the tail lights was not replaced that was cracked. The rear bumper was not on straight.

I knew exactly where and when my car was at all times. The emails and text let me know. So I had no reason to call to see how far along they were and when it would be finished. Will definitely recommend your shop!!

The car looked great and the communication was amazing!