Great customer service and the job was done in a timely manner where I didn't have to spend more money on my rental.
5/19/2016
Bridget K. VERIFIED CUSTOMER
Vehicle Make : Dodge
The customer representative Christopher was great !! He kept us informed and called us as well as text us and emailed us on a daily basis and kept us updated on repairs that was done to a vehicle which made it very personable to us updated.
thank you
5/17/2016
Satyawatie B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everything was great from dropping off to picking up no complaints ????
5/14/2016
Kathleen L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Wonderful notification on the progress and customer service.
5/13/2016
Denda W. VERIFIED CUSTOMER
Vehicle Make : Ford
The customer service was absolutely excellent. However, when I picked up my truck and drove off I noticed that the steering was stiff and my truck cut off four times while the vehicle was in drive.
When brought to the attention of the staff, I was in it told they would take it back, provide me a rental, and perform a diagnostic check.
A couple hours later I was told whatever the issue it was not in relation to the accident and therefore not their problem. However my truck was not performing this way prior to it being dropped off at ABRA.
Though my experience overall up to that point was wonderful (at a 10) this experience dropped it to a 6.5. I feel the least that could have been done was to take my truck for another drive to see if it would cut off and when. In this way an informed decision could have been made with regards to whether the problem was a result of the accident, an oversight on their part, or an out-of-pocket expense for me.
5/10/2016
Sophia K. VERIFIED CUSTOMER
Vehicle Make : Toyota
great job on the work...car looks brand new!
5/10/2016
Richard B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was kept informed every step of the way. The crew did a great job on the repairs
5/10/2016
James O. VERIFIED CUSTOMER
Vehicle Make : Ford
Ya'Lloyd be awesome!
5/4/2016
Anthony T. VERIFIED CUSTOMER
Vehicle Make : Dodge
They called several different times to tell me that my truck was ready. I get there and for one its not ready. Two they charged me for repairs that had not been completed. Fender well was hanging off. Swirls or scratches from some type of buffer that was used. Very disappointed !!!!
5/1/2016
Cinda C. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Everyone at ABRA was very friendly and Chris M. was great with updates!
5/1/2016
Robin J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Service was excellent. The only thing I wasn't satisfied with is that I was told they would detail my car. That was one of the reasons I chose ABRA. When I picked up my car it had dirt on the side mirrors and inside the doors. The carpet under the car seats wasn't vacummed. It apeared as though it was sprsyed with a wsyer hose. The grit on the car from the debree was still therr, but I can't wash it for the next 4-5 days. I didn't expect a perfect detail, but if you're going to wash and vacuum the car it could have been done correctly. Overall customer service and the work on my car was excellent.
4/30/2016
**** T. VERIFIED CUSTOMER
Vehicle Make : Dodge
Outstanding job. Well done
4/29/2016
Julie B. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
ABRA in Douglasville is awesome! I've never had a better experience at a body shop. Everyone was very helpful and friendly. My car was repaired very quickly and corrrectly. Chris called everyday to let me know what was going on.
4/27/2016
Dennis V. VERIFIED CUSTOMER
Vehicle Make : Honda
Chris went above and beyond to make sure I was satisfied with the repairs. I hope I never have to but I have to use Abra again and would have no problem recommending them to others.
4/23/2016
Kyra M. VERIFIED CUSTOMER
Vehicle Make : Honda
Keep up the good work. The staff and customer service is great.
4/22/2016
Bryant S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Chris was an amazing rep. He kept us informed all the way from beginning to completion. Thanks
4/19/2016
Rise P. VERIFIED CUSTOMER
Vehicle Make : BMW
The staff was very professional. The ease of the entire experience was exceptional and appreciated.
4/16/2016
Jason J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Given wrong information on initial visit and vehicle wasn't repaired as requested.
4/14/2016
Abigail S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome job well done! I am completely satisfied in choosing Abra. Thank you so much!!