Abra Auto Body Repair of America - Cobb Parkway

Wonderful experience!

John Witherspoon handled the beginning of my case but it didn't who answered the phone after that - I was met answers and confidence.

Here are comments I sent to your Facebook page. Hi Shawn, I have to follow up with a closing message about my experience with your company. This has been the most pleasant experience I can recall! Starting with my call to Don **** State Farm from the accident scene where I was comforted by my long time insurance friend and representative Jeri. By the time I made it to my office, Jeri was calling me back to check on me and had already gotten the **** rolling. I asked for a referral for the repairs and she suggested ABRA. On the front end I attributed this experience to Debbie and how she so graciously assisted me even though I didn't follow the process. Then the text messages began 1st with one to explain that I would be receiving these messages and if I did not want to receive them simply reply 'STOP'. These messages were simply AWESOME! They were personal and felt like more than a status update, but it was a personal message that made me smile. Phrases like 'You made the right choice', 'No worries!', 'your Infiniti is happy here!'. And your staff is incredibly friendly. (Is there an IV drip of a happy liquid somewhere?!). Then I received a call to tell me they were 'almost' finished which allowed me to plan the return visit to pick up the car vs. getting the call when my day is already planned thus costing me another day of rental costs. And speaking of the rental car, the folks at Enterprise were great, as well. The coordination with Enterprise compliments your service and the experience was as if you all were one company. I'm a corporate trainer and I hear this about my company all the time, (and I'm happy where I am), but I now understand it for the first time. This experience makes one want to work for your company. I have total faith in the work you've done because you've taken such good care of other details. I wish more people understood this concept. Great job and continue hiring the right people who make you shine. Thank you State Farm for recommending ABRA. Great work everyone! Is there a rating score above 10? 😊

The people working there were awesome, especially John Witherspoon!!!! Abra will be the only place I recommend !!!!

Had to sell a car with a ding. Car was now successfully sold.

Car was not ready when they told me it would be making me miss a very important appointment that I ended up having to pay a cancellation fee for. Very disappointed with miscommunication amongst staff members on when my car would be ready.

Great work! Car looks great! Fast repair time is a definite plus. Everyone at Abra offered great customer service!

All personel very helpful, top quality work.

Car looks good as new. Thanks!

Thanks for the clear communication and quality work.

Excellent overall service!

Photographs of one issue was taken and I am awaiting a response from the boss. I was also disappointed that my car was not cleaned very well at all.

Repair was done excellently. Everyone was pleasant. There was a timing issue that really miffed me. If you care to know you can call ***-***-****. Otherwise, fantastic service.

Kept me informed. Very friendly and helpful staff. They are a good reflection on your leadership. I will definitely come back and refer others if you services are needed.

Luv everything

Debbie and John were absolutely fabulous to work with, kept me informed and answered all questions. The final product was better than I could've imagined! Will definitely return!

They were great!!!!

John helped us and was very thorough and kept us informed throughout the entire process.

Great customer service. On time. Great job. Thanks

excellent job! thank you very much. .