It took longer to fix than initially estimated. We were told it would be done by the 19th. We received text messages stating everything was on schedule and nearing completion on the 18th.... but the vehicle wasn't finished until the 26th. I get that it was Christmas, but even then, that's an additional 7 days. On the 26th when we went in to get the car the paint was noticably the wrong shade and needed to be fixed. On the positive side the paint was adjusted and matched better and it only was an additional 3 days.
Product and customer service We are completely satisfied.
I suggest giving longer estimated completion times so there is not the let down experience.
12/30/2017
Brenda W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Beautiful work, great customer service and they finished sooner than expected. Great experience!
12/30/2017
Laree S. VERIFIED CUSTOMER
Vehicle Make : Jeep
They kept me updated on my vehicles progress. They repaired it faster than I had expected! Will use ABRA auto body in Loveland again in the future!
12/21/2017
Steven G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Amazing customer service, fast repair. Very happy with your company!
12/16/2017
Lea Anne. VERIFIED CUSTOMER
Vehicle Make : Jeep
We are very happy with the repairs and everything that was done . Angela was amazing and caring!! She walked my daughter through the process with consistent gentleness and kindness. Thank you Abra for everything!!!
12/8/2017
Lea Anne. VERIFIED CUSTOMER
Vehicle Make : Jeep
Angela was very professional kind and extremely understanding! We are grateful to have worked with her thank you! The repairs turned out great as well Thank You Abra so very much!!!
12/7/2017
Misty B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Thorough and great communication with customers to keep informed on the progress the vehicles.
12/5/2017
Rachel S. VERIFIED CUSTOMER
Vehicle Make : Ford
I want to say thank you for everything!
12/2/2017
Gabrielle K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Angela did a great job keeping me informed of the progress of my repairs. She was very freindly and professional. The work done on my car was great, and thank you so much for cleaning the interior. I was also very impressed with the quick repair. Definitely an all around great job, thank you all!!
12/1/2017
Tomas G. VERIFIED CUSTOMER
Vehicle Make : Acura
Great repair done very quickly
11/30/2017
Jeffrey A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Besides the length of time they did a great job.I realize that part of the reason it took so long is a commitment to quality work and parts.
11/30/2017
Robert J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Pleasantly surprised by the friendly straightforward helpful ABRA representative Allyssa in addition to the quality of the repair.
11/11/2017
Stefanie E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kim was fantastic! I will recommend abra to everyone!!
11/10/2017
Laura S. VERIFIED CUSTOMER
Vehicle Make : Honda
98% satisfied! Just forgot to connect the rear camera. Fixed right away. Thank you!
11/9/2017
Erin N. VERIFIED CUSTOMER
Vehicle Make : Jeep
Really appreciate you keeping me up to date week by week! Great work.
11/9/2017
Brian S. VERIFIED CUSTOMER
Vehicle Make : Honda
The whole team was very helpful in every way.
11/7/2017
Jessica B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was so nice. Kim is the sweetest and so personable. Alyssa was friendly and professional on the phone. I love that she never said “uh” or “uhm” when leaving voicemails. Everything was accurate and the timeline was on point. The Kelly’s are amazing people.
11/4/2017
Eric Craig. VERIFIED CUSTOMER
Vehicle Make : Nissan
I thought the wiring with the back bumper and sensors are not adequate because the sensors don't work no more and I thought they should have been replaced
11/1/2017
Sarah B. VERIFIED CUSTOMER
Vehicle Make : Jeep
My Jeep looks great, Angela was wonderful with keeping me informed with updates during the process.
10/31/2017
Kevin S. VERIFIED CUSTOMER
Vehicle Make : Ford
My car looks beautiful again. Better in ways than it did before. Very friendly helpful staff and very timely while keeping me informed along the way. I’m very happy and a job well done.