Abra Auto Body Repair of America - Cherry Creek

My headlights look like new. Also very pleased to see my car clean and shiny. Thank you! Nice work.

Great service and friendly staff. They buffed out a few more scratches for me that wasn't covered in my estimate, very much appreciated! Great with scheduling and timeliness.

Polite, informative and efficient!

Everyone was super kind and kept me informed every step of the way. Thanks so much for taking great care of me and my car!

I had no idea that you'd also detail my car - sweet!

Thank you SO MUCH to Kat, Shawn, & Jeff for providing friendly and great customer service. We rely on our vehicles to get us to our daily activities in a demanding society. I am very thankful that the Abra Auto body team at Cherry Creek were able to get my car in-and-out with amazing results. Thank you again to those folks I encountered on my visit.

Looks like you did a great job, even waiting for a part. I have recommended you before. Thanks, but I hope I never have to see you again.

The repair took an exorbitant amount of time, over two months and they were unwilling to help me with the additional rental fees despite several weeks of waiting for parts. Then when I got the car there was a loose piece on the windshield, after I got it home my Sirius was not properly installed and the passenger seat belt does not work properly. As the service progressed and delays happened communication became poor and I often felt I had to hound the service rep.

i drove the car yesterday after i picked it up and it did not drive well, pulled to the right, steering wheel not centered, and did not feel that it steered well. so it is at brakes plus today and i have another rental car from enterprise. the staff at abra are most courteous and professional and a pleasure to work with... thank you claire kluger

The car looked fantastic! Exceeded my expectations.

Only disappointed that to fix an extra tiny ding you wanted an additional 500.

Some thighs weren't correct, but you all handled very well I'm brining the car back in on Tuesday. I'm sure all will be perfect in the end. Thank you !!!!!! Thanks again, Melissa and Joan M

Everything was great. I am extremely satisfied with your service and delivery. Thank you for such a great experience. I would trust you with my vehicle any time and recommend you to anyone who needs their vehicle worked on.

The people were awesome

Great customer service. Thanks.

Friendly professional and timely.

Enjoyed the txts that's provided constant updates

Thanks for taking such good care of me and my car!

You all were excellent. I appreciated being updated regularly and the quality of work is outstanding.

I recently had my car in for repairs from an auto accident. When I received the estimate I was told three four days the work would be completed. I was also told I would be receiving daily telephone calls on the update of my car as well as an email but the email would be very generic, which it was. Four days went by no phone call, I called an inquired what time I could pick my car up since it's been four days and was told it was dismantled and that it would take another week. Very frustrated I accepted the response. When I first brought the car in for repair I also asked if the rest of the car could be buffed to remove minor scratches at my cost, not the insurance. I was told of course we can can you tomorrow and give you an estimate. Never received that call until I inquired about it on day four. My response via email was we are just too busy to buff out the scratches and suggested I took it to another body shop to have done. After another week went by I inquired again since no one was calling me about my car. This time I received the response well were almost done but will need an additional three to four days, we are really backed up with all the cars that were damaged due to the recent rainfall/ floods. Keep in mine my car has been in their hands well before the first rain drop even fell and should have been completed. I was then told we are down several men and can't get to your car. The next day I went to the shop to visually see my car. The car was completely dismantled and was told it would be ready by Monday three days later. I am writing this because I felt that my car was not a top priority and was never informed of the progress throughout the repairs after being promised they would. The car was done almost ten days after they said it would be and the car looks great, no problems there but the customer service lacked a great deal. As a result there was an increased cost due to the extended rental car and frustration on me due to again the lack of communication. I personally would not recommend the auto body shop not because of the work but because of the poor customer service. Hope it improves,