My repair took a month, yet every time I was called I was told "the on time repair"...whose time? Certainly not mine. I couldn't get a date from them to save my life. Every time I pressed for a date I was rather condescendingly told "well we are just trying to make your car safe", well obviously but a date would be nice. My car sat for a week before any work was done, but again I learned that from my paperwork not from any communication from a rep. I also learned my car was supposed to be completed 10/26, and yet it wasn't finished until 11/5. Also I was told on 10/26 that my car "was going into paint tonight, and we will follow up on Friday.", the follow up message on Friday was "your car is going on to paint tonight, I will follow up on Monday".... So my car sat again for week? That's what it sounds like. I made a car payment for a vehicle I wasn't able to drive for an entire month, and no one at your place seemed to care at the atrocious "customer service" I received or offered to make it right. Absolutely terrible.
11/6/2015
Brent C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
World-class communication and updates.
11/2/2015
Heather K. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was exceptional. They worked with rental car company, insurance company, keep me up to date, made sure all was good and even cleaned up my car. Highly recommend and very happy!
11/2/2015
Robert G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Service was great
11/2/2015
Staci P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The entire experience was great from start to finish. The employees were courteous, thoughtful, and attentive. I will return and recommend your shop. Thank you
10/31/2015
Justin P. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you-Ashly was very helpful through the whole process.
10/31/2015
Elizabeth C. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone is extremely professional and courteous. Thank you, all!
10/30/2015
Cristiana C. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was pleased with their attention to detail
10/28/2015
Benjamin S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Excellent service once again!
10/27/2015
Rosanne S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I think you guy's kept me informed with the whole work being done with my car. I thought that was great service on your part. I will gladly tell friends and family to go to ABRA Auto if they need any Body work done on their cars. Thank You so much. Mrs.****
10/24/2015
Sean C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job!
10/24/2015
Hal M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ernie and Pat were very helpful and thorough. While I was picking up my vehicle everyone was working hard. I didn't catch her name but the lady at the front desk was efficient and kind.
10/23/2015
Madison K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great people, great customer service, and work done in great time! I appreciated everyone's honesty and respect. Will definitely recommend!
10/21/2015
Gerald C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very pleased with service and result
10/21/2015
Sarahi M. VERIFIED CUSTOMER
Vehicle Make : Ford
Abra was awsome. I felt like I was always right there with them because they kept me updated all the time
10/20/2015
Jason M. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for keepng me informed every step of thr way! My car was restored to even better condition than before the accident. You should be proud of thr great work you do! Thank you.
10/19/2015
Heather F. VERIFIED CUSTOMER
Vehicle Make : Kia
They sent me updates everyday and called every couple of days. I appreciated the updates and they did a great job.
10/17/2015
Toni C. VERIFIED CUSTOMER
Vehicle Make : Ford
Car looks great! Nice to get daily updates on status of car.
10/16/2015
Diane P. VERIFIED CUSTOMER
Vehicle Make : Ford
They were great keeping me informed of the progress on my car & it was done on time as promised.
10/15/2015
Gary D. VERIFIED CUSTOMER
Vehicle Make : Honda
Great people, will check over the work this week end.