I was not regularly texted and/or called to ve notified of my cars progress. When I would call to inquire about the status of my care the workers were rude and unhelpful. When the car was ready they did not even call me. At that point after working with me the entire time they chose to call my husband and leave a message on his cell phone. Abra was notified when the car was brought to them that my husband is away for Military training with no phone signal. Why they would only choose to leave a voicemail on my husbands phone after they were notified he would be unreachable, and after only communicating with me the entire time is beyond my comprehension. This was the least professional experience I have ever been a part of. If it wasn't for my amazing insurance adjuster I fully believe my car would still be in the shop and no where near done. The only clear information I was able to receive through the entire process was from my insurance adjuster and due to that I will never again employ or recommend Abra.
9/20/2018
Howard S. VERIFIED CUSTOMER
Vehicle Make : Ford
Every step was outstanding! From the first phone call to the delivery of our car when done!
9/15/2018
Polly M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Byron is the best, his customer service is through the roof
9/15/2018
Joshua F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
All good!!
9/15/2018
Susan W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Expedient and exceptional service. Your staff was Polite and efficient.
9/15/2018
Louis F. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car was delivered early and in great condition.
9/13/2018
Dominique W. VERIFIED CUSTOMER
Vehicle Make : Ford
Matt kept me very informed and left detailed messages every step of the way.
9/13/2018
John B. VERIFIED CUSTOMER
Vehicle Make : Honda
We were quoted around $800 for the repair work, but when we picked up the car it cost almost $1200. We were not informed of the increased cost prior to picking up the car and our choosing ABRA was based on the original quote. Not good business practices in my opinion. Unfortunately, I can’t recommend ABRA in the future.
9/9/2018
James B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Matt was great! Kept me well informed and updated me throughout the entire process. Really great experience and beautiful repair work. Thank You!
9/8/2018
Juanita B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Well do be and a lot faster than I thought it would be done! I would recommend to my friends!
9/5/2018
Shirley O. VERIFIED CUSTOMER
Vehicle Make : Honda
Monique was excellent from start to finish. Will be bringing my other car in for repairs,
8/31/2018
Julian V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service done way ahead of time very pleased
8/31/2018
Alvin C. VERIFIED CUSTOMER
Vehicle Make : Dodge
The best work my cr looks great
8/27/2018
Vera F. VERIFIED CUSTOMER
Vehicle Make : Jeep
The staff kept me in the loop every step of the way. They are awesome!
8/23/2018
Paul H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great work and fast too!
8/23/2018
Haven S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great team besides the Saturday counter guy!
8/22/2018
Keith K. VERIFIED CUSTOMER
Vehicle Make : Dodge
One think that I forgot to mention: the hail damage gone and my truck appeared stunning upon pick up.
8/21/2018
Debra-lee B. VERIFIED CUSTOMER
Vehicle Make : Lexus
I’ve only had the car back for a few hours , but it looked great when I got it.
The staff was wonderful, & the car was finished in a VERY timely fashion. I was also updated via text/email & phone calls !!
I will definitely recommend Abra to my friends.
Thank you !
8/18/2018
Michael S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you once again for taking such good car of our auto.