Brian did a great job of communication, even when it wasn't always what I wanted to hear. He's genuine.
1/16/2016
Trystan W. VERIFIED CUSTOMER
Vehicle Make : Audi
Todd did a great job at keeping me in the loop during the repair process of my car. I also appreciate the fact they did more then what was just the visible damage to the car. They made sure everything that was broken that wasn't repairable was replaced.
1/15/2016
Walter T. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated how Mike kept me informed of progress.
1/10/2016
Laurie G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome company. Thank you so much for your professionalism and wonderful customer service.
1/9/2016
Judith M. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service from a knowledgeable, helpful. courteous staff. I would refer people to this location knowing they will be as satisfied as I am.
1/9/2016
Tom &. VERIFIED CUSTOMER
Vehicle Make : Nissan
Reasonable people should except rough estimate as to the completion time of their car. I found that Abra was more sensitive and made sure not to promise anything they could not deliver even though it kept the owner of the car in a little bit of the dark as to when the car will be completed I understand that but I do think certain people, including me, would've excepted a rough estimate.
Thanks for a positive experience.
1/8/2016
Mark L. VERIFIED CUSTOMER
Vehicle Make : BMW
Just the best service from Mike and his manager Erick. They had to overcome problems with schomp box.
Very professional. I will recommend ABRA
1/8/2016
Maria K. VERIFIED CUSTOMER
Vehicle Make : Ford
Very positive, pleasant and knowledgeable team. Thank you!
1/6/2016
Don P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job. Wishing u a happy new year.
1/6/2016
Michael J. VERIFIED CUSTOMER
Vehicle Make : Honda
The work was perfect...very pleased with the end result. However, multiple times we were told our car would be ready by a certain day/time only to have it change. I understand the process can be slowed by a variety of factors, but communication with the customer needs to be a top priority and unfortunately, you guys were not excellent in that department.
1/5/2016
**** L. VERIFIED CUSTOMER
Vehicle Make : Acura
Great communication and service. Fantastic repair work on my Acura MDX. The best repair shop in Colorado. They took care of everything from the insurance to the rental car.Thanks Abra.
George Tezak
1/1/2016
Pat N. VERIFIED CUSTOMER
Vehicle Make : Honda
The minor repair and paint took longer than expected. But just as disappointing was that the paint job was incomplete based upon the estimate. The production department reduced the scope without Customer Service talking with the client. While the estimate price was reduced, the reduction of scope was not mentioned until client inquired on the phone. There seemed be a lack of internal communication. Due to limited availability of vehicle, client could not wait for additional work to be completed after the holiday break. The appointment was made six - eight weeks in advance, apparently Abra was under-staffed this week. This vehicle had been repaired earlier in the year from hail damage, so I know this time was not up to your standards.
12/25/2015
Jill K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Loved working with Mike at the Sante Fe location. He was extremely informative and helpful.
12/25/2015
Phyllis C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I appreciated that we were kept informed and that the staff was always pleasant. Thanks!
12/21/2015
Carolyn B. VERIFIED CUSTOMER
Vehicle Make : Subaru
the Highlands Ranch team is superb.
12/19/2015
Levi M. VERIFIED CUSTOMER
Vehicle Make : Dodge
You all were spot on. I am so happy that my insurance agent redirected us to you. From the beginning you kept us notified through the process. The car looks great, you all did a fantastic job.
We have a small job for another car that we own, we will certainly bring it back to you.
12/18/2015
Sarah L. VERIFIED CUSTOMER
Vehicle Make : Nissan
This was set up through the other persons insurance; ABRA was suggested. I was completely thrilled with the extensive customer service and communication from Todd; he was so nice and explained everything to me and was just overall very pleasant; it was very convenient for me to be able to pick my Nissan up and leave the rental car there. I appreciated all the texts keeping me updated and the calls from Todd himself letting me know we were on track!
12/16/2015
Mark S. VERIFIED CUSTOMER
Vehicle Make : GMC
Outstanding customer service. I won't trust my autos with anyone but Abra. Thank you all for a fantastic experience!
12/13/2015
Marty F. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service. Car was done 3-4 days early. My only suggestion would be to include more detail on the text updates. I don't need to know that everything is OK, I need to know how much has been done and when the car might be done.
12/12/2015
Judith T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Service was professional and kept me up to date on progress and finished on time. Appreciated the text messages and friendly, curious service. Will definitely return if needed again.