The repair work was excellent. The back of the car looks like new, and on top of that they buffed out some white paint on the side door that was unrelated. That was above and beyond. Randy provide timely and detailed status updates which I really appreciated. That was great service. The text messages sent to my phone were worthless. I much preferred to hear directly from Randy about the status of the car. If you are going send text messages make them real, provide the kind of detail Randy did in his call (e.g. We have received all the parts, now we need to prep and paint them. Then we'll put it all back together. I'll give you a call on Wednesday with an update."). That would make the experience much more personal and real -- a welcome part of your service. Don't waste my time with the fluffy, cute texts. It detracts from your service and there's no need for that.
Sincerely,
Joshua D
1/30/2016
Joel S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Extremely professional,informative till the end. And thorough in addressing every detail of the repair,very very pleased.
1/30/2016
Nathan F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Stayed in contact with me about all the repairs and completed the job in a very timely manner
1/27/2016
Marcia S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job all around!
1/23/2016
Mike G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kim and her staff are the best!! Thank you guys for your business!!!!!
1/20/2016
Stephanie O. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the ease of scheduling and the frequent updates on progress. And they even detailed my car. Great experience.
1/19/2016
Richard D. VERIFIED CUSTOMER
Vehicle Make : Ford
They were all very awesome! The customer service was amazing and they contacted me frequently to update me. My car has never looked better!
1/17/2016
Sarah S. VERIFIED CUSTOMER
Vehicle Make : Ford
The service was amazing!!!!!!!
1/13/2016
Yvonne M. VERIFIED CUSTOMER
Vehicle Make : Ford
Charli was awesome to work with throughout this entire process. However, your cheesy, auto-generated, impersonal text messages were weird.
12/30/2015
Timothy P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Randy did a great job keeping me informed on where my FJ was in the repair process
12/28/2015
Bryn F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you! The car looks great!
12/22/2015
Brooke F. VERIFIED CUSTOMER
Vehicle Make : Subaru
I called this morning and expressed my urgency on getting my car back. Randy pushed it through and my car was done by the end of the day. Very much appreciated. My car was also returned very clean, thank you. I will inspect more thoroughly in the light, but everything looks good.
12/22/2015
Evelyn E. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated the updates; I never had to call to find out status.
12/21/2015
Marilyn P. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was very happy with the timeliness and the quality of work. I was equally impressed with the good communication my representative Chris had with me.
Thank you abra my car looks brand new again.
12/17/2015
Susan M. VERIFIED CUSTOMER
Vehicle Make : Saturn
Randy did a great job of keeping me abreast of the repair process and the timeline to completion!
12/16/2015
Fabrice F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was handled professionally...well done
12/15/2015
John S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
We've used Abra for years and have always had a great experience with what could be a stressful time.
12/12/2015
Adrain H. VERIFIED CUSTOMER
Vehicle Make : Saab
Probably the single greatest experience I've had at any body shop. Amazing staff.
12/12/2015
Cassandra H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you so much! My car looks great and it's clean. Yay!
12/12/2015
Sandra W. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job and great communication throughout the process.