I've had several repair jobs done at Abrella and you guys always do a great job thank you
7/21/2016
John T. VERIFIED CUSTOMER
Vehicle Make : Kia
Great job on my Kia.
Thank you.
John
7/16/2016
Juana G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Customer service was great. Our agent Charles was awesome. Thank you for all the help
7/16/2016
Jason J. VERIFIED CUSTOMER
Vehicle Make : Honda
The body work was excellent but the car was returned filthy inside. Everything was taken out of the storage area and put in the backseat and left there. The entire inside if the car was completely covered with dust from sanding. The floor mats from the third row of seats was piled behind the seats. It took me almost two hours to clean it up when I got home. It took over 3 weeks to complete the work. When I took the car in I was told it would be a 2 week job.
7/15/2016
Renee B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Charlie was AMAZING!! I feel she when above and beyond her duties! She sent my truck "Bessie" back because she saw some "waves". She felt the side could be streighter. Im so thankful. It took a few extra days but I didn't have a time line for PERFECTION. She also called my rent a car company and professionally told them where to put it...Thxs Charlie!!! I'm so appreciative for everything you did to fix my truck "Bessie". Thank you thank you thank you for handling the rent a car while I was at a funeral. The world needs more Charlie's!!
7/14/2016
Peter H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you
7/14/2016
Alex G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was very nice and reliable. The auto body job looks great and I am very happy we chose Abra for our auto body needs.
7/14/2016
Darla C. VERIFIED CUSTOMER
Vehicle Make : Honda
I was completely satisfied with the whole experience from the time I took my car in for the estimate to the time I picked up my car. I like that Randy kept me in touch with what they were doing each day as far as repairs.
7/3/2016
Jeremy F. VERIFIED CUSTOMER
Vehicle Make : Nissan
To start off my appointment i made with abra was not in their system when i showed up for that appointment, this is my initial experience with abra and not a very good start. Then I'm told that it will take 4 to 5 days to fix, which accually ended up being two weeks. I kept the insurance in the loop the entire time, the insurance contact told me that he was promised that it would be done by that Monday, while i was told through a voicemail that it would not be done Monday but rather i would receive an update the following Wednesday, why the ambiguity? Two weeks after i turned my car in i get my car back. I get in the car and all my radio station presets are changed to Spanish, i only know english. My steering wheel, gear selector, and door handle all have greasy hand marks all over them. I have a very light colored interior, and so these marks were very obvious to spot.
For better future service to anyone:
****) fix your computer system, so people are not lost in your system.
2) be upfront about actual turn around times, if it's going to take two weeks, don't say 4 to 5 days.
3) why tell insurance one thing and the owner another?
4)text updates were pointless, they didn't tell me anything important because they were generic texts saying nothing about my cars status.
5) why use the customers vehicle as your own personal radio, does abra not allow it's workers to bring their own radio to work?
6) if you are going to have dirty hands, either clean them before entering vehicle, or clean inside of vehicle after you have touched them with said dirty hands.
7/1/2016
Norine T. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Fabulous job and customer service!
7/1/2016
Stephen W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great job.
7/1/2016
Isabelle P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks great - really great job - everybody really pleasant- pleasure to work with. Randy & girls at front desk nice
Thanks for your help. Isabelle P
6/29/2016
Daniel G. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent customer service
6/24/2016
Hana S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you for fixing my car. My below comments may be considered minor, but I felt they were important enough to share.
Perhaps I am too cynical, but I cannot imagine a world where the corporate sent text message updates are considered useless by anyone. No-one my age and especially no-one above their mid-20s wants to receive a text message that says, "your car is happy because we are taking care of it!". That does not inform nor comfort your customers and its cheesiness makes your company feel unprofessional and reproduced.
My interactions with the women in the front office were always pleasant and well-informed. I could definitely tell that the company wants to improve customer service and overall quality of service (or at least wants to appear as though they want to improve) and I would give the front office a thumbs up.
As far as the actual work done on the car, I unfortunately have no comment one way or the other. I don't know enough about cars to say whether or not the work was done well or with integrity. My fingers are crossed that everything was done well.
As far as actual communication regarding the repairs...I do think it is a good idea to assign someone to each car as a point of contact. I have to mention, however, that every time I was on the phone with my POC, I felt he was rushing to get me off the phone and not interested in answering my questions. I did not feel as though the updates were well-informed and I never received a follow up call with an estimated timeline or estimated costs. When I got into the habit of calling to check on the car, I felt like a burden and not like a valued customer. Conceding the fact that my knowledge of car repairs is slim, the timing felt exaggerated, especially when I received a call that the car might be finished last Friday. I will finish by saying that I do appreciate my representative taking all of my calls and getting the job done. Thank you to everyone who worked on the car. I can tell this company is trying to improve and I emphasize my complaints are minor.
6/22/2016
Kaycee N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Kim and her team did an amazing job on both of my vehicles! Very impressed.
6/21/2016
Sally S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Looks good. Done quickly and efficiently. Appreciate ability to leave rental at the shop.