Abra Auto Body Repair of America - Lakewood

Joshua did a great job communicating and reviewing the process

My car looks beautiful, as good as new! Cody is wonderful to work with and he kept me updated the whole time so I always knew what was going on. Christa is also so great to work with and so helpful all the time. Thank you so much for helping me get my car fixed up a second time this year :)

You did a fantastic job thank you

Very consistent and timely updates was nice.

Josh went above and beyond. My truck looks great, he kept me informed throughout the process,. And I picked up a washed and vacuumed vehicle... Great service

The car looks brand new. I thought the whole process was exemplemary!

Josh Romero was absolutely wonderful to work with! He kept me very well informed on each step of the progress made with my car. Very nice & very professional! The quality of work was also amazing and the repairs were completed ****.5 weeks early!! I highly recommend Abra & Josh!!

Joshua kept me informed throughout the whole process. Great customer service

Customer service was horrible management and regular crew they had horrible Comunicación with me they could even answer my questions correctly I just had a very bad experience at this location will not recommend no one or will ever take another vehicle there

Very friendly and job looks very clean.

Great communication. Zero issues. Friendly interactions. Fast repair.

Just got my car from Abba looks very good can’t take it a wash yet but it it’ll get there I want to thank you for cleaning it up inside and think of all the technicians for all the good job that they have done and for all the support they give you in the kindness that they are thank you all have a good day

The service (the second time) was friendly and prompt. The work on the vehicle was completed in a timely manner and done well. My only problem was the first attempt at getting my vehicle into the shop. We scheduled an appointment, received a confirmation email, and even called in the morning of to confirm our first attempt. My wife took a personal day from work to drive the vehicle to ABRA then when she got there, was told there was no record of her appointment and that she would have to reschedule for a different date. This was extremely frustrating and we were very upset to have had to waste a personal day.

We have had no problems to date with the repair work and the communication during the repairs was great. My issue was 100% with the time estimate. I was told it would take 6 to 8 weeks and there was no way to get around it when I booked my appointment. I asked if there was a better time of year to bring it in or if we could wait to bring it in until the required parts were ordered and delivered and the answer was it will take 6 to 8 weeks, that's just how long it takes. This is a really long time for a repair and we as a family had significant angst about how we would make that work considering our rental car coverage was only 30 days. We considered dropping the rental off every weekend and then re-renting every Monday to extend the amount of time we would have to pay out of pocket. We considered looking for another auto body shop. We ultimately made a decision to just pay the rental fees out of pocket if it came to that but the looming additional cost did not help me sleep at night. When I dropped the car off, they were a little more optimistic on the timeline but still indicated the longer completion date was possible. You can imagine my surprise when my car was done in about 10 days. While we were glad to be out of the rental car situation I find it hard to believe that the estimate of 6 to 8 weeks was reasonable. I fully understand that there are times when you hit unexpected problems BUT you should also consider that people make decisions based on the information you provide. Something like a typical repair of this level take 2 to 4 weeks would have made a world of difference in my experience.

I loved getting updates so I knew what was going on and a general idea of how much longer it would be.

Car looks very good and like new.

Timely and everything looked great. Thank you!

Very friendly and reliable service

Was kept completely in the loop on the progress and it was finished before schedule!

Excellent customer service from everyone that I dealt with.