The insurance claim paperwork was not submitted. The rental car was not booked & approved. The repair took 8 days for 10 hrs of labor. Communication was poor. The car looks very good. Everything else was terrible
3/31/2022
Sharon W. VERIFIED CUSTOMER
Vehicle Make : Buick
I didn't get my car back for 12 weeks from the accident.
3/18/2022
James S. VERIFIED CUSTOMER
Vehicle Make : Kia
Upon bringing my vehicle back to Preston motors to finish repairs, the work that was fixed was certainly an improvement. We had a rather interesting conversation with Ron that I expect he will correct for the future with both himself and the staff to open better communication with all parties involved. After hearing my side and demand of respect (which I should not have had to explain myself, or demand) Ron understood my viewpoint and insured that the work was done and fully explained his perspective. All in all I appreciate the work that Preston motors completed and hope that my input to Ron was taken as a learning experience to reach further growth and not a personal attack.
3/13/2022
Noah J. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm not sure you can, my car was supposedly ready 3 times and everything there was something messed up, everything was new and should've fit perfectly and everything was obvious I don't know how they could be proud of that work
3/12/2022
Michael E.. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job
3/2/2022
Samuel F. VERIFIED CUSTOMER
Vehicle Make : Honda
My air conditioner isn’t working and or windshield washer fluid
2/25/2022
Jeffrey G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car came back repaired correctly and nice and clean and detailed
2/18/2022
Jeffrey B. VERIFIED CUSTOMER
Vehicle Make : Honda
Very professional and it looked good as new
1/19/2022
Constance M. VERIFIED CUSTOMER
Vehicle Make : Ford
Very pleased with the work
1/6/2022
Rhea G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Staff was helpful and knowledgeable. The repair work on my car looked great.
1/2/2022
David M. VERIFIED CUSTOMER
Vehicle Make : Honda
Body and paint job, looks great. Well done.
1/1/2022
Mary Jane. VERIFIED CUSTOMER
Vehicle Make : Nissan
**** person made all the difference. His name is Greg Ferrucci.
12/9/2021
Robert J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nothing major I had to go back a second time to pick up the car as the driver window was not replaced
12/4/2021
Mariel P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service
12/3/2021
Kenneth D. VERIFIED CUSTOMER
Vehicle Make : GMC
It was a good experience. Much appreciated.
12/2/2021
Ashlie D.. VERIFIED CUSTOMER
Vehicle Make : Ram
My truck sat there for 2 months before they fixed it when they told me it would be 2 weeks and be done.
11/29/2021
Jessica P. VERIFIED CUSTOMER
Vehicle Make : Jeep
I've said it all already and you guys choose to avoid the situation at all costs. Literally at ALL COSTS. Not much to say to a company that doesn't care about their customers
11/26/2021
Brian S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Not happy about the used headlights, they are scratched, I understand the insurance authorized used parts so not necessarily blaming you. The old well besides being broken where scratch free . Before i got home with car after repair the low tire pressure light was on and check engine light was on . Took it in for repairs again at preston they replaced the intake, valve cover and crankshaft seal, 20 miles later check engine light back on after spending another 1200 dollars. Took it back again wendsday they said it was fixed once again and 20 miles later check engine light is back on again and car runs poorly, it’s sunday so will have to wait till tomorrow to call , this was a certified car we bought with 9000 miles currently has 60,000 every single oil change/ maintenance has been done on time at preston