The vehicle was clean and looked good when it was returned. However, it took three weeks to get into the shop for service. The process for repair took one week. I was also initially told that getting an estimate would take a couple weeks to schedule. Once the vehicle was being worked on, there was no definitive date for completing the process. In the past, I know that work was completed faster and there was a push to complete the project with quality and to return the vehicle to the owner. In the past, the organization was much more reassuring about the product, process, and delivery date.
2/1/2019
Deanna O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It made my car look like new again the inside smells good it doesn't smell like smoke my son smokes in it
1/23/2019
Kenneth D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Was not pleased that my wife brings her truck in and gets a quote and sets up an appointment but there still was issues on starting the work. The ONLY time we can drop off her truck is when the shop is not open. We drop off the truck and there were no forms in the night box to fill out. Which if we have a quote, an appointment and the shop has the truck you would think the truck would be worked on when your shop opens. NO work would start before we signed paperwork. Why would the quote paperwork and signature at that time be good enough to start? Basically most of the first day the truck was there nothing was done. Also the shop is contacting me the policy owner and NOT my wife you brought the truck in and wants to know the process and steps. I get the texts and have to let her know even after I told the shop that she is the primary contact. Ask these question up front.
1/11/2019
Lynne C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Job well done and on time! Thank you!!
1/10/2019
Brian H. VERIFIED CUSTOMER
Vehicle Make : Ford
steve the general manager at Forest Lake Abra Auto Body Shop did really wonderful job. he helped, explain about what is needed to be repaired and parts and holiday that cause timeline, etc. he made me happy person. also he saved my car. i was worried that it may be totally loss but he and his employee managed saved my car. he and his employee did wonderful job! i will use his store service for future! wonderful job!!!! happy new year!! brian
1/1/2019
Beth R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everything was done quickly and correctly. Good communication. I hope I never need them again but if I do, I'll go back to them.
12/17/2018
Janis P. VERIFIED CUSTOMER
Vehicle Make : Buick
Everyone was efficient, professional and helpful. They answered my questions fully and my vehicle looks great!
12/15/2018
Cory N. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everyone seemed to really care!
12/1/2018
Scott M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very professional and straight to the point on status. Text alerts were great. Over all car looks as good as new. Great job
11/30/2018
Dale B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I was put off when Enterprise rental car called and asked me if I needed a rental vehicle. When I asked how they got my cell number I was told that Abra Auto gave it to them. So Abra has lost my trust and I will never rent a car from Enterprise either.
11/20/2018
Maggie J. VERIFIED CUSTOMER
Vehicle Make : Buick
It cost more and took longer than estimated.
11/18/2018
Timothy B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everything was very well done, I would use you again but hope I don't have to. Jessica was great!
11/18/2018
Charles A. VERIFIED CUSTOMER
Vehicle Make : Buick
the car repair seems to be fine,....but for $4000 bill,....I was expecting the car to be cleaned thoroughly on the inside. For just an hour of a junior guys time, it could be detailed and make an entirely different presentation to the customer. They didn't replace panels, they just fixed them, so there should have been plenty of money in the contract.
11/14/2018
Bradley J. VERIFIED CUSTOMER
Vehicle Make : Dodge
Satisfied
11/14/2018
Melissa U. VERIFIED CUSTOMER
Vehicle Make : Buick
Excellent job. Kept me informed all the way thru
11/13/2018
Celestine G. VERIFIED CUSTOMER
Vehicle Make : Jeep
When I dropped off my car I show the three points of damage and stated that Usaa only had pictures of the two points of damage but have been called about the third point of damage. When I arrived to pick up my car the third point of damage was not fixed which resulted in another trip 150 miles to come back when it was done. I am happy with the service the associates were very friendly We’re very friendly and professional. I understand it’s a unique situation but possibly changing the check in process could be helpful. And on the day of pick up I accidentally left my cell phone in the rental car and they unlocked the business to talk with me to find out what I need and they unlock the rental car so I could retrieve my phone instead of having to wait three days to get my phone back